The administrator can't see customer message

[Former Member]

Hi Expert,

The administrator from our company can’t access the end user’s message after we created the message in our SolMan on behalf of customer.

(crm_dno_monitor, the message is not listed in the administrator's WORKCENTER)

I guess it would be role/authorization problem, what kind of role and authorization is needed in this case?

Could you please help advise the reason and solution?

BR

Takashi

[VJain]

Also, please take a look at the following notes:

1301232 Work Centers: Incorrect Query for not Confirmed message

1358685 Work Centers: Incident Query function corrections

[VJain]

Hi Takashi,

Please check authorization object B_NOTIF_IB

Thanks

Vikram

[divyanshu_srivastava3]

Hi Takashi,

Please refer SAP help link for more info.

http://help.sap.com/saphelp_sm71_sp05/helpdata/en/d5/d55ee46a394d76ab388614195995d6/content.htm?fram...

Divyanshu