multilevel categorization in follow up documents

[richard_pietsch]

Hi all,

I have an issue with the multilevel categorization in follow up documents.

There are two transaction types (ZINC & ZSRQ), each with it's own cat. schema. Knowledge base articles (ZKBA) are defined as follow up for both transaction types. Within the schema definition I assigned the knowledge base articles in both schemes within the application area.

In my understanding the follow up logic should work in this way:

transaction type ZINC with schema ZINC_MLC => follow up ZKBA with schema ZINC_MLC

transaction type ZSRQ with schema ZSRQ_MLC => follow up ZKBA with schema ZSRQ_MLC

Now, sometimes the correct schema is copied, sometimes the wrong one...

Where can I define that copy control? I already set the option for field category in the copy control mapping rules..

Regards, Richard

[Former Member]

Hi

chk this

you can define the copy control on for ZINC Goto spro -> SAP solution manager -> capabilities->Application incident management ->Specific mapping rules for copy control

For ZSRQ same Goto spro -> SAP solution manager -> capabilities->Change Request Management Framework->Define mapping rules for copy control

both these places just copy the standard with Z.

please check.

Thanks

Jansi

[richard_pietsch]

Hi Jansi,

I've already done this but it it's not working..

Btw ZINC and ZSRQ are both copies of SMIN.

Regards, Richard

[Former Member]

Hi,

Btw ZINC and ZSRQ are both copies of SMIN.

i mean your followup transaction, you can check the zkba rules, but since you mentioned all done,

check any sap notes like 1475101 applicable,

also check that you assigned the application areas properly in both z types.

Thx

Jansi