SAP Work Manager App not displaying in ATE and iPhone

[Former Member]

Hi All,

Agentry Work Manager Application is not displaying in ATE any platform we tested Windows, iPad and iPhone view. Similarly it is not displayed in iPhone devices. Whereas it is displaying in Windows client and iPAD device. WM application and agentry server is deployed on SMP2.3. We have not changed in default application. We did some changes configuration panel changes are below
In Client Global ->Application Config

Equpiment.Attachment -> N
Functional Location . Attachment  N
usecats -> N
Notification.Attachment -> N
wo.attachment -> N

Will these changes affect in displaying in ATE or iPhone ? we are trying to work this appliaction on iPhone devices, kindly help us for the same.

We using
SMP 2.3 SP3
Agentry Server 6.1.3
Agentry Test Environment 6.0.22
Work Manager 6.0

Thanks,

Boopalan M

Tags edited by: Michael Appleby

[Former Member]

Thanks for the help Martin and Bill,

There is no error displaying in Work Manager screen, while doing transmit it has downloaded two workorders but nothing is displayed in screen

We are using iOS 7.1.2 in iPhone

Work Manager Client : 6.0.0

Please find the attached screenshot.

Thanks,

Boopalan M

[bill_froelich]

I think your problem is due to mismatches between your client and server.  You mentioned using Agentry 6.1.3 as the server but the client image you sent was for an Agentry 7.0.3 client.  You need to be using the same Agentry version 6.1.x on the server and client.

Please try downloading and using the generic Agentry 6.1 client from the Apple App Store.  There are three Agentry clients on the App store you want the Syclo Agentry by SAP AG client.

See if that allows the screens to be displayed.

--Bill

[bill_froelich]

The configuration changes you made will not cause the problem you are reporting.

One thing you definitely need to do is use clients that match the Agentry version.  In this case you are running Agentry server 6.1.3 which means all your client should be version 6.1.x.x.  Do not mix major versions between client, server and editor.  All should be on the same major version 6.1 in this case.

As Merten mentioned, the ATE won't be able to fully render the WPF or iOS screens well but is still very valuable for confirming data downloaded as well as debugging actions and rules.

With Work Manager 6.0 the Win32 client has been replaced with the WPF client and you should confirm you have the correct one installed.

Can you please confirm what version of the iOS clients you are running and what if any error messages you are getting?

Thanks,

--Bill

[Former Member]

Hi Boopalan M,

it is normal that WM 6.0 will not display in the ATE, this feature is no longer working for the latest version of the application. Still ATE shows that your connection is OK (I see that some work orders were downloaded).

For testing you need to use a real device, can you post a screenshot of this one to see what is wrong?

iPad and iPhone use different screens, maybe something is messed up there.

Regards

Merten