Error while logging into ESR and ID- SAP PI 7.4

[Former Member]

Hello All,

I am getting an error message while connecting to ESR and ID of PI system.

"Cannot connect to server using message server ms://XXXDEV.AAA.COM:8134/P4"

But onsite team is able to access PI system without any Issues.

Can any one of you please help in resolving this issue

Regards,

Moorthy

[jost]

Hi,

could you tell me please, where can I found the error log from ESR ?

Thanks

[hasan_celebi]

Hi Naresh;

please check this note:

1911741 (PI ESR: Cannot connect to server using message server ms:// P4)

1. Apply the solution in SAP Note 1782391 Message server crash
   
   

Note:

It is recommended to use the latest 7.20 backward compatible for your system. See the notes below for more details:

1. 1633731 Usage of the 7.20 Downward-Compatible Kernel
2. 1636252 Installing a 7.20 kernel in SAP Web AS 7.00/7.01/7.10/7.11
3. 1629598 SAP Kernel 720 will replace older kernel versions

Regards
Hasan

[vicky20691]

Hi Naresh,

If client is able to use then it simply means they are on the same network at which PI is  installed so the port P4 is accessible. Now follow these steps and see the result-

1- As mentioned above maintain host entries.

2. Ask basis team that is PI host and PI message server are at same IP? if so you maintain 2 entries in host one for PI and one for message server.

3. try using VPN or proxy to be on the same network.

4. use Jre 6 update 31 or update 45 (mandaory )

5. Go to control panel -> java->General tab->network setting-> choose browser settting if you using proxy in the browser -> if you are using VPN choose direct connection.

6- clear java cache- control panel->java->general->settings->delete files

Please follow and see , it  will work

Thanks & Regards,

Vikas

[JaySchwendemann]

Hi Naresh,

please check if this note helps http://service.sap.com/sap/support/notes/1571274

Cheers

Jens

[Former Member]

ms/http_port value is maintained as 8134 under (T code SMMS-->Go to-->Display-->)

[JaySchwendemann]

Providing settings on server are fine and other people can access PI via swing clients it should be something local to your computer.

Please try one of the following:

• direct access (Java Properties --> Network)
• edit etc/hosts file
• use other java version
• use different browser to open (different browser may use different java version / let you chose)
• find someone with a working setup (java version / network settings) and adapt

HTH

Cheers

Jens

[engswee]

On top of Jens' list, check also the services file in the following directory

C:\Windows\System32\drivers\etc

Best to get the same file from someone who has a working setup and compare.

Rgds

Eng Swee

[former_member186180]

Hi Naresh,

I think because of your java version. Sometimes it must be the same as PI servers

[engswee]

Naresh

Are you using Swing client or NWDS?

Rgds

Eng Swee

[Former Member]

Swing

[engswee]

Can you please provide screenshot of the error?

Rgds

Eng Swee

[Former Member]