Incident Management - blocking new tickets creation

[Former Member]

Hi gurus,

we are switching from Solman Incident management to other system and while this will happen, I need to block creating new tickets by user. Where can i set this up? I tried switching in CRMBS02 -> ZMIN0001 -> New from "No influence" to "Forbidden", but that not helped.

Could you please tell me how can I do this?

Regards,

Martin.

[VJain]

  Please check:

1823279 - How to disable "create support message" functionality for some users from Satellite System into Solution Manager system?

https://bosap-support.wdf.sap.corp/sap/support/notes/1823279

Thanks

Vikram

[Lluis]

Hello Martin, have you try to delete entry in DNO_CUST04 ?

Regards,

Luis

[Former Member]

I think, that if I delete entry in DNO_CUST04 I will disable whole ITSM, I need to disable only ticket creation.

[Lluis]

Hello Martín, you are right

To avoid only the creation option you can do it trough authorization using the next auth object types:

CRM_ORD_PR

Regards,

[Former Member]

Hi Martin,

setting the transaction type to "inactive" should to the trick:

Hope this helps,

Christoph

[Former Member]

Sorry, I tried Inactive and also Blocked for online maintenance - nothing changed.

Also tried with SMIN instead of ZMIN.

Maybe any other ideas?