AFARIA 7 SP4 Hfx 8 Problem
I have installed Afaria 7 SP4 Hfx 8 and sometimes when we reboot the server, the afaria server service does not start. The error registered on server event log is:
Faulting application name: XMSGSERVER.EXE, version: 7.0.6398.0, time stamp: 0x52782d56
Faulting module name: XSUtils.dll, version: 7.0.6398.0, time stamp: 0x52783597
Exception code: 0xc0000005
Fault offset: 0x0000d804
Faulting process id: 0xabc
Faulting application start time: 0x01cf960907a1e696
Faulting application path: E:\Program Files (x86)\Afaria\bin\XMSGSERVER.EXE
Faulting module path: E:\Program Files (x86)\Afaria\bin\XSUtils.dll
Report Id: 5f8840bd-01fc-11e4-a3c4-000c29594350
XRS4906: Service: Program 'XMSGSERVER.EXE' terminated abnormally. NT error code '0'. Afaria service not started. EXPLANATION: Afaria process did not finish as expected. ACTIONS: The NT Event Log or Afaria Log may contain more information.
The only way we find out to solve the issue is re-install the SP + Hfx for server component (the others components are just fine and does not stop working). Now this is not a normal behaviour, the last time we face this issue was when we were changing some RSOE configurations - we have in our configuration: "start Outbound enablers with Afaria Service". Anybody knows how to solve this issue?
CC: @Nick Mackerness
Nick Mackerness replied
Is it possible to select the option to 'Turn on DEP for essential Windows programs and services only'?
At the moment, as you mention XMsgServer is subject to DEP and it would useful to eliminate this as a factor.
If not or if this does not make any difference, we would need to review the crash dumps and logs.
Would you be able to open a Technical Support incident through SAP Service Marketplace so we can do this?