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AFARIA 7 SP4 Hfx 8 Problem


Hi,

I have installed Afaria 7 SP4 Hfx 8 and sometimes when we reboot the server, the afaria server service does not start. The error registered on server event log is:

Faulting application name: XMSGSERVER.EXE, version: 7.0.6398.0, time stamp: 0x52782d56

Faulting module name: XSUtils.dll, version: 7.0.6398.0, time stamp: 0x52783597

Exception code: 0xc0000005

Fault offset: 0x0000d804

Faulting process id: 0xabc

Faulting application start time: 0x01cf960907a1e696

Faulting application path: E:\Program Files (x86)\Afaria\bin\XMSGSERVER.EXE

Faulting module path: E:\Program Files (x86)\Afaria\bin\XSUtils.dll

Report Id: 5f8840bd-01fc-11e4-a3c4-000c29594350

XRS4906: Service: Program 'XMSGSERVER.EXE' terminated abnormally. NT error code '0'. Afaria service not started.  EXPLANATION: Afaria process did not finish as expected.  ACTIONS: The NT Event Log or Afaria Log may contain more information.

The only way we find out to solve the issue is re-install the SP + Hfx for server component (the others components are just fine and does not stop working). Now this is not a normal behaviour, the last time we face this issue was when we were changing some RSOE configurations - we have in our configuration: "start Outbound enablers with Afaria Service". Anybody knows how to solve this issue?

Best Regards,

Mariana

CC: @Peter Mohr @Nick Mackerness

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replied

Hi Mariana

Is it possible to select the option to 'Turn on DEP for essential Windows programs and services only'?

At the moment, as you mention XMsgServer is subject to DEP and it would useful to eliminate this as a factor.

If not or if this does not make any difference, we would need to review the crash dumps and logs.

Would you be able to open a Technical Support incident through SAP Service Marketplace so we can do this?

Regards

Nick

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