JSM - Creating Job Documentation from Job Request itself

[Former Member]

Hi all,

I am still exploring JSM, and I know its possible to create Job Request (Job Req) from Job Documentation (Job Doc).

But is it possible to create the reverse (Job Doc from Job Req) ?

This will be great, if the user is creating Job Req from "Detailed" version (compared to "Basic"), which has similar entries and tabs, as Job Doc.

I did read somewhere that its possible, but I never find any documentation or SCN/blogs on this.

Thanks in advance

Regards

Shahul

[Former Member · Accepted solution]

This was answers below, in the comment area by Volker.

Hi Shahul,

the user triggers the Job Doc creation from within the Incident or Change Request in the JSM assignment block, but then the data from teh Job Request is automatically taken over for the Job Document.

So starting the creation and pushing the save button is manual work, but the filling out the Job Doc is done automatically.

Kind Regards

Volker

Regards

Shahul