Returning money to customers

[Former Member]

Hi all.

Business scenario is like this:

- ACME ltd. issues an invoice to a John Doe to $100

- John Doe accidently pays $120

- After he realizes that, John $20 of his money back to his bank account. He doesnt want it to be left over for clearing the next invoice nor he wants to be payed via cash journal. He is willing to provide the bank account details.

What would be the best way of handling this situation?

One of the solutions (ill try to leave this for the last option) is creating manual payment to his bank account and then recording it via FPE1 transaction. Is there any payment run option that would go throught the contract account, select the candidates (or let me choose them), and then create a bank payment form?

Thanks!

Marko

[william_eastman · Accepted solution]

Marko:

You can mark the overpayment amount with an outgoing payment method, then process it with FPY1 to generate a refund.

regards,

bill.

[Former Member]

Thanks Bill.

Can you shed some light on how to mark the overpayment amount? I have it now as a payment on account (main transaction 0060). Are you refering to "Payment data" tab in the FPE3 for that document?

Thanks.

Marko

[william_eastman]

Marko:

for that open item - go to payment data tab and enter/maintain a payment method, eg check or ACH.  ACH would require the data to be stored on the BP.

Alternately, you can go to txn FPTCRPO and process the credit individually.

regards,

bill.