workflow notification is being send through mail but the customer is not actually stuck in workflow

[Former Member]

Hi All,

im facing this scenerio in my work. if any customers is stuck in workflow notification is being send to mail by java routine everyday.

when we check the customer in data manager it is not stuck in workflow. we checked the oracle database we see the job still.

can u anyone help me on this.

Divya ..

[Former Member]

Hi Divya,

Is ur issue resolved?

Regards,

[Former Member]

hi Ankit,

i didnt implemented this yet. but resolved the issue by find where the customer got stuck

[Former Member]

Hi,

What exactly do u mean by stuck in workflow?

[Former Member]

i meant customer use to get in workflow when any validation fails. but in this case all the validation gets success but still notification comes that its stuck in workflow.

[Former Member]

Hi,

I Suggest u to use the Branch step in your workflow.

In branch step you could split the workflow based on particular validation (Validation Group), Only use Notify step if there is validation failure.

Thus, user(owner) will only be notified if there is a validation failure.

Regards,