Two Incident creation option in ITSM

[former_member210909]

Hi Experts,

We have implemented ITSM in SolMan.

But we are can see two create Incident button in Create Pane of SM_CRM web UI Page. Can any suggest why we can see two options.

Both creation option create Incident in different way.

Option 1: Follows standard incident creation procedure for "REQUESTER" Role.
Option 2: Follows normal Incident creation procedure where whole Incident Page is displayed.

Can anyone please let us know how we can remove one option from here and keep only one to avoid duplication of option.

PFA screen shots for more Details.

[former_member210909 · Accepted solution]

Hi Experts,

Any Solution on query raised below?

[Former Member · Accepted solution]

Hi Rakesh,

Disable one that you don't need in tcode CRMC_UI_PROFILE

choose Business Role and then from left side Choose

Adjust Direct Link Groups needed group ID

then choose Adjust Direct Links

here disable LogLink ID that you don't needed

Rg Dan