Service Agent - Request

[vidhya_m]

Hi Everybody,

I am creating a service request. i assign a vendor. i now want to assign a service agent. but this part is greyed out. i have no display of a service agent for me to assign.

What should i do to be able to assign a service agent?

Regards,

Vidhya

[Former Member · Accepted solution]

Hello Vidya,

Is this vendor you are assigning is replicated from ECC or locally created?

In SRM local creation through "Manage business partners" on "Personal Data" tab there is a option to declare the employee same as a service agnet also.

This can be one of the reason for yr issue

if the said circumstances match.

BR

Dinesh

[vidhya_m · Accepted solution]

Hi Dinesh,

I am using a local vendor. I checked under manage business partner. I was unable to find out if this persong was a service agent or not (i did not find the check box anywhere).

so i created a new vendor. while creating a new vendor i was able to see check boxes. hence i ticked the box for service agent.

but when i again go into this new vendor i dont see the check box displayed anywhere. hence i am unable to make out if this person has been given the rights of a service agent or not.

could you tell me where i am supposed to look for it?

(the personal data tab appears for me when i craete a vendor and not when i display the vendor after creation).

Regards,

Vidhya