Disable some Widgets in CRM_UI Home Screen

[tsenol]

Hi All,

We are trying to use ITSM for incident management.

I've copied SOLMANREQU to ZSOLMANREQU and I'm able to add or disable something to Navigation bar.

But in Homescreen, I want to disable widgets "Create Service Requests" or "IT News".

Can you help me for disable this widgets for the all users.

Regards

Tutku

[Former Member · Accepted solution]

Hello,

Please use pencil icon and disable those widgets.

BR,

K.

[tsenol · Accepted solution]

Hi,

Is that pencil for only that user profile?

I want to disable this widgets for all users that use this role.

Regards

Tutku

[Former Member · Accepted solution]

OK,

You have to check spro tcode and search for Define Parameters in technical role definition.

Or

Enable configuration mode in crm_ui  (How to enable configuration mode in WEB UI browser - CRM - SCN Wiki) and use Configure page button:

BR,

K.

[tsenol · Accepted solution]

Hi Kamil!,

Thank you for help! It's the thing that I exactly want!

Can I ask you one more question?

I've set some authorisations to users so they can only open an incident for ZMIV.

But in Reported By Me widget, they can see the old incidents with ZLFN. So what can I do for not to show this old incidents? With any object or anything?

Thanks A lot!

[Former Member · Accepted solution]

Hello Tutku,

IT Service Management Roles and Authorizations - SAP IT Service Management on SAP Solution Manager -...

Search for auth. objects CRM_ORD_LP and CRM_ORD_PR

BR,

K.

[tsenol · Accepted solution]

Hi Again,

I've looked for all the BR_TYPE field and objects CRM_ORD_LP and CRM_ORD_PR but nothing found as ZLFN.

Need to look more,

regards

Tutku

[Former Member · Accepted solution]

Hello,

Hello,

Review your role and profile assignment for example restrict to single pfcg role which are are you certain that you have only assigned ZMIV transaction type to mention auth. objects.

BR,

K.

[tsenol · Accepted solution]

Hi,

I understood that, this ZLFN records are not seem to be an incident. ITSM thinks that they are "Support Notification". So in "Define Widget" menu, I disabled the "All" and "Support Notification" from the message type filter.

So it's okey for know.