Unable to open ESR and IB

[Former Member]

Dear Experts,

I am unable to open ESR and IB in the PI portal.

When I click on the link for ESR or IB, I get the message "Unable to download application".

The actual error is "JNLP file truncated after 10k".

Exception

com.sun.deploy.net.FailedDownloadException: Unable to load resource: http://XXXXXXXXXX:50000/dir/directory/com.sap.xpi.ibdir.client.jar

at com.sun.deploy.net.DownloadEngine.actionDownload(Unknown Source)

at com.sun.deploy.net.DownloadEngine.downloadResource(Unknown Source)

at com.sun.deploy.cache.ResourceProviderImpl.getResource(Unknown Source)

at com.sun.deploy.cache.ResourceProviderImpl.getResource(Unknown Source)

at com.sun.javaws.LaunchDownload$DownloadTask.call(Unknown Source)

at java.util.concurrent.FutureTask.run(Unknown Source)

at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)

at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)

at java.lang.Thread.run(Unknown Source)

Console

#### Java Web Start Error:

#### Unable to load resource: http://XXXXXXXXXXXX:50000/dir/directory/com.sap.xpi.ibdir.client.jar

Versions

PI version      - 7.1

IE version      - 10

JRE version   - 7 update 60 (32 bit)

Terminal OS  - Windows 7 (64 bit)

Server OS      - Unix

Resolution Steps Tried

I have tried Java versions Java 1.6 update 45, Java 1.6 update 35, Java 1.6 update 21 but none of them have worked.

I have tried setting the JAVA_HOME environment variable but it has not helped.

I have tried deleting the temporary internet files, clearing the browser cache memory, clearing the Java cache memory but none of them worked.

I have tried selecting 'Direct Connection' in JAVA Control Panel -> Network Setting

Any help will be much appreciated.

Thanks in advance.

[iaki_vila · Accepted solution]

Hi Supratim,

A few cents to Haresh suggestion. Are you sure that you have access to http://XXXXXXXXXX:50000

URL?, have you tried to type in your browser directly http://XXXXXXXXXXXX:50000/dir/directory/com.sap.xpi.ibdir.client.jar in order to check the connectivity?

Regards.

[Former Member · Accepted solution]

Hi Inaki,

Thanks for your suggestion. I put the URL directly in the browser and was able to download a 4MB file. But I do not see anything in the browser or if I execute the jar file directly in my desktop.

Thanks.

[Former Member · Accepted solution]

The issue was resolved after reverting my Internet Explorer to version 8 and installing Java 1.6 update 45.

[former_member184720]

Troubleshooting PI ESR and Integration Builder Logon Issues - Process Integration - SCN Wiki

Try restoring the archives and see if that helps..

-> Administration

-> Repository/Directory (tab)

-> Java Web Start Administration

-> Restore Archives and Generate New Signature

[Former Member]

Hi Hareesh,

Thanks for your suggestion. Actually, the Restore Archives option is disabled for me.

Is it controlled by authorization? Can I request for this access?

Thanks.

[former_member184720]

Yes. You can request for the necessary access.

May be "SAP_XI_ADMINISTRATOR_J2EE" should work