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create incident screen editing

Former Member
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HI

is there any way to change the screen of create incident?

is it possible to edit it using roles?

Accepted Solutions (0)

Answers (1)

Answers (1)

Former Member
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Hi Kiran,

Using Roles you can have control on display and edit options, not exactly the outview of the screen, refer here IT Service Management Roles and Authorizations - SAP IT Service Management on SAP Solution Manager -...

More over incident management screens are now CRM_UI Based, Customization of CRM_UI screens based on EEWB or AET tools. Best Practices for SAP CRM Web UI Customization - CRM - SCN Wiki

Please check,

Thanks

Jansi

Former Member
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thanks for the explaining is there any steps document which i can use for reference

regards

Former Member
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any document ?? please