on 06-19-2014 10:25 PM
HI
is there any way to change the screen of create incident?
is it possible to edit it using roles?
Hi Kiran,
Using Roles you can have control on display and edit options, not exactly the outview of the screen, refer here IT Service Management Roles and Authorizations - SAP IT Service Management on SAP Solution Manager -...
More over incident management screens are now CRM_UI Based, Customization of CRM_UI screens based on EEWB or AET tools. Best Practices for SAP CRM Web UI Customization - CRM - SCN Wiki
Please check,
Thanks
Jansi
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