Getting Internal Server Error while using SSPR in IDM 7.1

[former_member298408]

Hi All,

We have implemented SSPR functionality in our IDM 7.1 system and everything was working fine as expected.

However since last few days we are getting below error, once users is trying to change his password using SSPR.

He is entering his unique id, then answering the authentication questions correctly, but when he specifies the password and clicks on finis, below error comes up.

Could anyone please advise.

500 Internal Server Error

java.lang.NullPointerException

at com.sap.idm.wd.wf.task.PwdRecoverComp.SaveData(PwdRecoverComp.java:255)

at com.sap.idm.wd.wf.task.PwdRecoverComp.MoveNext(PwdRecoverComp.java:293)

at com.sap.idm.wd.wf.task.wdp.InternalPwdRecoverComp.MoveNext(InternalPwdRecoverComp.java:192)

at com.sap.idm.wd.wf.task.PwdRecoverCompView.onActionNext(PwdRecoverCompView.java:165)

at com.sap.idm.wd.wf.task.wdp.InternalPwdRecoverCompView.wdInvokeEventHandler(InternalPwdRecoverCompView.java:193)

at com.sap.tc.webdynpro.progmodel.generation.DelegatingView.invokeEventHandler(DelegatingView.java:87)

at com.sap.tc.webdynpro.progmodel.controller.Action.fire(Action.java:67)

at com.sap.tc.webdynpro.clientserver.window.WindowPhaseModel.doHandleActionEvent(WindowPhaseModel.java:420)

at com.sap.tc.webdynpro.clientserver.window.WindowPhaseModel.processRequest(WindowPhaseModel.java:132)

at com.sap.tc.webdynpro.clientserver.window.WebDynproWindow.processRequest(WebDynproWindow.java:335)

at com.sap.tc.webdynpro.clientserver.cal.AbstractClient.executeTasks(AbstractClient.java:143)

at com.sap.tc.webdynpro.clientserver.session.ApplicationSession.doProcessing(ApplicationSession.java:333)

at com.sap.tc.webdynpro.clientserver.session.ClientSession.doApplicationProcessingStandalone(ClientSession.java:741)

at com.sap.tc.webdynpro.clientserver.session.ClientSession.doApplicationProcessing(ClientSession.java:694)

at com.sap.tc.webdynpro.clientserver.session.ClientSession.doProcessing(ClientSession.java:253)

at com.sap.tc.webdynpro.clientserver.session.RequestManager.doProcessing(RequestManager.java:149)

at com.sap.tc.webdynpro.serverimpl.defaultimpl.DispatcherServlet.doContent(DispatcherServlet.java:62)

at com.sap.tc.webdynpro.serverimpl.defaultimpl.DispatcherServlet.doPost(DispatcherServlet.java:53)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:760)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)

at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:401)

at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:266)

at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:386)

at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:364)

at com.sap.engine.services.httpserver.server.RequestAnalizer.invokeWebContainer(RequestAnalizer.java:1039)

at com.sap.engine.services.httpserver.server.RequestAnalizer.handle(RequestAnalizer.java:265)

at com.sap.engine.services.httpserver.server.Client.handle(Client.java:95)

at com.sap.engine.services.httpserver.server.Processor.request(Processor.java:175)

at com.sap.engine.core.service630.context.cluster.session.ApplicationSessionMessageListener.process(ApplicationSessionMessageListener.java:33)

at com.sap.engine.core.cluster.impl6.session.MessageRunner.run(MessageRunner.java:41)

at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37)

at java.security.AccessController.doPrivileged(Native Method)

at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:104)

at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:176)

Thanks

Aditi

[former_member2987]

Aditi,

These error messages are usually not very helpful.

Is there anything in the IDM system log that indicates an error?  Also what systems are you trying to change the password for? 

Are you using UME database or AD as the back end?

Matt

[former_member298408]

Hi Matt,

Thanks for you answer.

Yes, I agree error log is not that helpful.

There are no errors or any log for that matter in IDM Console side, so I am guessing that error is occurring entirely in Java side.

I am trying to reset password for ABAP and IDM UI.

Backend is IDM UME.

Thanks

Aditi

[former_member2987]

Aditi,

In that case, check with your BASIS team.  There's some logging that they can do on the NetWeaver side that might give you an idea of what's going on.

Matt