No business layer sent back from server in Rich Client

[Former Member]

Hi,

Whenever user tries to open a universe from Rich Client, he gets this error while webi works fine for him. What could be the issue?

Hi Rich Client version is SAP 4.0.6.02 same as mine and mine is working fine.

Only this particular user is affected. What could be the issue?

Thanks for your time.

[Former Member]

Thanks Samatha! will try it out

[Former Member]

Hi Pritesh,

Check the Access levels,

Be sure that all the users have same access rights.

If not In CMC provide access to universe design tool under applications.

similarly provide connection access for that particular universe.

Surely it works fine try this.

Regards,

Samatha B

[Former Member]

Did any one get chance to look into...Any help would be appreciated.

[Former Member]

There are several cases for this issue to occur, as per your discussion it appears to be a user/machine specific issue

If the issue is machine specific:

Cause: SAP Business Objects BI Platform client tools was unable to make changes in the Windows Operating system registry due to insufficient access rights of a Windows user who used to perform the installation

Resolution:

• Log on to the host with SAP BusinessObjects BI Platform SP04 Client tools as Windows Administrator (or a member of Administrators group)
• Launch Web Intelligence Rich Client application
• This will make entries in windows registry, further you will not get the error

It the issue is user specific: That is this user will get the specified error across all client machines for the give scenario

Cause:

Insufficient rights to the user/group on Universe Connection

Resolution:

• Login to Central Management Console (CMC) using Enterprise Administrator.
• Navigate to Connections.
• Grant User/Group 'View on Demand' Access level to the Connection on which the Universe is to be created.
• Login to the BI Launchpad with the user and create New Webi report.

[Former Member]

Hi Bala,

Thanks for your reply. It seems to me machine specific then as other user who have access to same universe is able to open without any error.

Please note that universe open fines from BI launchpad for the user, only issue is with Rich Client.

[Former Member]

Good, try the steps given for machine specific

If the issue still exist try below

• Close all BO client tools on that machine
• Find .lsi files on that client machine take a back-up of it and delete it

       (..\Users\Eindows_User_Name\AppData\Roaming\SAP BusinessObjects\SAP      

        BusinessObjects Enterprise XI 4.0\lsi)

• Login in again and test, this should resolve your issue.

(Login in to BO client tools will create new .lsi file which stores user security information locally on client machine)