Configuring email functionality in CHARM

[former_member127014]

Hello Gurus,

We are at SAP SOLUTION MANAGER 7.1 ,ST 710 07 and have charm configured and operational.

we need to configure email functionality for change in charm status .

So need your help and guidance tu understand the scope such as

1.whom we can send mail

2.content of mail alerts

3.pre-requisites if any

and standard documents  that could help me configure the same.

Thanks

Prasanjeet

[former_member127014 · Accepted solution]

Thanks Tanmeya,

for your quick reply  i guess above link is regarding Service Desk E-Mail Functionality

can we have some help for charm .(As  i am doing it for first time)

Regards

Prasanjeet

[tanmeya_mohan · Accepted solution]

Hi Prasanjeet,

The email functionality is almost same for ServiceDesk & CHARM.

You can check the below link for more details -

Best Regards,

Tanmeya