CHIP showing No Content in landing page -HR Renewal 1.0 FP4 CHIPS keeps on showing as loading

[Former Member]

Hello ,

We are implementing HR renewal 1.0 (FP4). With Separate GW and ECC server , we have our add on GW  deployed .

GW has SAPGW_FND

ECC has HR Renewal packages .

We are trying to configure the landing pages for Employee  . The suite page builder admin URL works when opened from  GW and chips can be seen.

GW System Details Screenshot-1

Backedn ECC System

Upgraded :UI Add on SP08

Notes Applied - 1961957 , 1942166.

On accessing – the Employee landing Page using URL

http://Host:port/sap/bc/ui5_ui5/sap/ARSRVC_SUITE_PB/main.html?page=HREMPLOYEE

The ISSUE is – CHIPS are just  showing  though but NOT loading and No content appears inside this. The green bar appears on each CHIP and keep moving .

On Debugging in Chrome –

Host and port in the above screenshot is GW Host and Port – which looks for UI5_ui5 node and try to find the HRSSS My INFO chip ..

I understand this CHIP content is not in GW but ECC – This service to access from GW comes under the Virtual service node under OPU/ODATA.

Just like this CHIP  - all the other CHIPS do not show  data as well .

System  Aliases in Gateway looks like this

All these services have been published from GW system with system alias being the ECC .

Srevices like PAGE PERS CUST / INFO /PERS  are using alias for the ECC system.

ODATA XML is generated when

http://GW:21080/sap/opu/odata/UI2/PAGE_BUILDER_CUST/Pages('SPB_PAGE_ADMIN')?$expand=Bags/Properties,...

I am not sure what are we doing wrong. We have revisited the steps many times and not been able to fathom out the missing link.

Please  suggest.

[siddharthrajora · Accepted solution]

When no content appears its due to alias, please can you check it check your config help.sap.com/hr_renewal follow here http://scn.sap.com/community/erp/hcm/blog/2013/07/14/steps-to-configure-hr-renewal-landing-page http://scn.sap.com/community/erp/hcm/blog/2014/04/16/configuration-of-suite-page-builder-ui5 http://scn.sap.com/thread/3422008 http://scn.sap.com/thread/3258765 is oData's are pointing to system alias of DEFAULT software version.? please correct it http://help.sap.com/erp_hcm_ias_2013_02/helpdata/en/ad/becc51e637c00ce10 000000a445394/content.htm?frameset=/en/e6/bccc51e637c00ce10000000a445394 /frameset.htm If you use FIORI and share PAGE BUILDER odata's then make sure you pick up the right oData using the PFCG role as discussed in our call. if you configure the oData's please test using the Gateway Client option in Activate and Maintain Services transaction and access a collection. If this works then your configuration is correct. Note: Also make sure that except oData /IWPGW/TASKPROCESSING  (or TASKPROCESSING) which is required for Task Lanes. All other oData's should be registered to DEFAULT software version. Only for Task oData you should use system alias for /IWPGW/BWF software version.

[S-H]

Hi Sandeep,

from the log it looks like the UI (UI5 contents are not accessible) that is the reason 404 error is coming.

Check the ICF configurations are done correctly as per the documentation.

Best regards,

Suresh

[Former Member]

Suresh ,

We have activated all the CHIPS . Our issue is we  are running the Suite page builder from Gateway server ( are we suppose to run this from Ecc ) .

Also we have our CHIP n content deployed in ECC as they are part of HR Renewal package.

Pls check in the screenshot .

Suggest pls .

Thanks

Sandeep

[S-H]

Hi Sandeep,

external gateway scenario is supported and In external gateway scenario you can use web dispatcher.

I guess the 404 error is coming because of the path can not be accessed:

1. may be due to icf activation

2. redirection from web dispatcher.

But it is difficult to suggest without analyzing the behavior.

Best regards,

Suresh

[Former Member]

Hello Sid ,

We did that exactly , but our error is

1. GET http://appesq.corp.intranet:21080/sap/bc/ui5_ui5/sap/hrpao_search_c/search_chip.xml 404 (NOT FOUND) shell.js:403

1. 2014-06-17 13:44:47 Error 404 in response for URL /sap/bc/ui5_ui5/sap/hrpao_search_c/search_chip.xml - sap.ui2.srvc sap-ui-core.js:77

1. 2014-06-17 13:44:47 /sap/bc/ui5_ui5/sap/hrpao_search_c/search_chip.xml: 404 NOT FOUND -  sap-ui-core.js:77

1. GET http://appesq.corp.intranet:21080/sap/bc/ui5_ui5/sap/HRESS_MYSRV_G/myservices_chip.xml 404 (NOT FOUND) shell.js:403

1. 2014-06-17 13:44:47 Error 404 in response for URL /sap/bc/ui5_ui5/sap/HRESS_MYSRV_G/myservices_chip.xml - sap.ui2.srvc sap-ui-core.js:77

1. 2014-06-17 13:44:47 /sap/bc/ui5_ui5/sap/HRESS_MYSRV_G/myservices_chip.xml: 404 NOT FOUND -  sap-ui-core.js:77

1. GET http://appesq.corp.intranet:21080/sap/bc/ui5_ui5/sap/HRESS_LRNSOLN_G/learning_solution.xml 404 (NOT FOUND) shell.js:403

1. 2014-06-17 13:44:51 Error 404 in response for URL /sap/bc/ui5_ui5/sap/HRESS_LRNSOLN_G/learning_solution.xml - sap.ui2.srvc sap-ui-core.js:77

1. 2014-06-17 13:44:51 /sap/bc/ui5_ui5/sap/HRESS_LRNSOLN_G/learning_solution.xml: 404 NOT FOUND -  sap-ui-core.js:77

1. GET http://appesq.corp.intranet:21080/sap/bc/ui5_ui5/sap/HRESS_WRKFEED_G/HRESS_WRK_FEED_CHIP.xml 404 (NOT FOUND) shell.js:403

1. 2014-06-17 13:44:51 Error 404 in response for URL /sap/bc/ui5_ui5/sap/HRESS_WRKFEED_G/HRESS_WRK_FEED_CHIP.xml - sap.ui2.srvc sap-ui-core.js:77

1. 2014-06-17 13:44:51 /sap/bc/ui5_ui5/sap/HRESS_WRKFEED_G/HRESS_WRK_FEED_CHIP.xml: 404 NOT FOUND -  sap-ui-core.js:77

2014-06-17 13:44:52 registerResourcePath ('sap/ui2/chips/tiles', '/sap/bc/ui5_ui5/ui2/tilechips/sap/ui2/chips/tiles/') - sap.ui.ModuleSystem sap-ui-core.js:77

1. GET http://appesq.corp.intranet:21080/sap/bc/ui5_ui5/sap/HRESS_MY_INFO_G/myinfo_chip.xml 404 (NOT FOUND) shell.js:403
2. 2014-06-17 13:45:11 Error 404 in response for URL /sap/bc/ui5_ui5/sap/HRESS_MY_INFO_G/myinfo_chip.xml - sap.ui2.srvc sap-ui-core.js:77
3. 2014-06-17 13:45:11 /sap/bc/ui5_ui5/sap/HRESS_MY_INFO_G/myinfo_chip.xml: 404 NOT FOUND -  sap-ui-core.js:77

THis is our GW HOst n Port.. Now my quesiton is Since we have HR renewal on ECC , CHIP content on ECC .., All we are doing is publishing this on GW by activating and mantaining services from GW.. Ecept TASKPROCESSSIng which uses software version - BWF , all other uses  system alias for ECC .

PAGE PERS CONF CUST also are published on system alias of ECC .

Per the chrome debugging it shows that is trying to find chip in

/sap/bc/ui5_ui5/sap/HRESS_MY_INFO_G/myinfo_chip.xml -

Our GW does not have the CHIP content ,it is because Basis deployed HR Renewal Package components on ECC ( UI / OData ) , as that comes in a package .

How would GW find this CHIP in this path.. INstead GW  has virtual service node under OPU/ODATA where it pulls the CHIP Name and content.

In our case the error is 404 .If we have the ECC HOst and POrt and try to access the URL under UI5_Ui5 for the chip content , it is there but then Use of GW does not deem correct.

here is system alias creation. We have GW separate with RFC point to ECC.

We have a tough time to figure the missing link . Any pointers would be appreciated .

[siddharthrajora]

did you check SAP_HCM_PROXY that is used in the relevant Launchpad ESS / MYINFO is it maintained in transaction SM59? if not Please create a suitable SM59 entry for that system alias. yes in ehp6 Gw system is separate, data will come from ECC only via GW

[Former Member]

Thanks for suggesitons..!

I understand that SM59 entry for SAP_HCM_PROXY should point  to ECC INternal itself  or correct me if this Shoudl point from ECC to GW .

We although did tried both ways but nothing work .

Still the same Error 404 in getting response from CHIP

"Also suggest if we have to publish the page pers , cust , conf and UI Launchpad , Quickview on ECC or should this be on GW..

Thanks

Sandeep

[Former Member]

Hello Siddhartha ,

One important thing in our landscape is  -

We have ECC 6.0 EHP 6 with HR renewal components ( NW730 )

and GW is NW740 .( this one only has SAPGWGFND and SAP_UI

Could this be a problem .

Our CHIPS and content is all in ECC  .Taskprocessing and TaskProcessing 1.0 are both published on ECC CLNT_PGW ( which is Alias mainatained in SPRO with Software verison as IWPGW/BWF.

Do we also need to publish the PGW on Alias based on BWF software version .

As I understand from debugging in Chrome , uOur chips are trying to find content in

GW HOST:PORT/../Ui5_ui5 /sap/myinfo_chip.xml

but the content is not there but in ECC.  How would the chip content relate to get the data from there . Do we need to have the HR renewal UI components over in GW. Our GW just have GWFND and SAP_UI ( No HR  renewal related components ) .

Any pointers if you can suggest.

Thanks

Sandeep

[Former Member]

Hi Sharma,

I am also facing the similar kind issue. After clicking on MY Info services like leave, salary, employee profile and Org chart all are giving 404 error.

even I maintained all the prerequisites.

whenever you freed out the issue please let me know the solution.

Regards,

cbr.

[yesrajkumar]

Hello Sharma,

Were you able to resolve this issue?

Thanks,

S.Rajkumar.

[Former Member]

Yes Raj .Our issue was the Web Dispatcher settings..

Ask Basis to Check web dispatcher , this isuse would come typically if you have a standalone Gateway server.

Let me know if this is your setup as well .

[yesrajkumar]

Dear Sandeep,

We have the exact set up as you have discussed here. We are facing same issue as gateway is not redirecting the ECC calls.

http://gateway:8000/sap/bc/ui5_ui5/sap/ARSRVC_SUITE_PB/main.html?page=HRMANAGER

We are able to see the lanes but the redirection to ECC is failing as shown in the error log.

Error log:

GET http://gateway:8000/sap/bc/ui5_ui5/sap/HRMSS_MY_TEAM_G/links.chip.xml 404 (NOT FOUND)

sap-ui-core.js:80 2014-12-16 10:40:54 Error 404 in response for URL /sap/bc/ui5_ui5/sap/HRMSS_MY_TEAM_G/links.chip.xml -  sap.ui2.srvc

  sap-ui-core.js:80 2014-12-16 10:40:54 /sap/bc/ui5_ui5/sap/HRMSS_MY_TEAM_G/links.chip.xml: 404 NOT FOUND

Your valuable input on this and if you can share the dispatcher settings is highly appreciable.

Thanks,

S.Rajkumar.

[Former Member]

Under Web dispatcher - Make sure that BASIS has redirected all the requests  with path

SAP Web Dispatcher listens at port 443 and transfers:

• all requests which start with /sap/opu/odata/to the Gateway system
• all requests which start with /sap/public/bcor /sap/bc

to the backend system

• Most importantly : All requests with path /sap/bc/ui5_ui5/sap/  shoudl redirect to the ECC server.
• 
  

[yesrajkumar]

Dear Sandeep,

Thanks for your Input. We will try with our dispatcher settings.

Regards,

S.Rajkumar.

[Former Member]

Hi Sandeep,

Please let me know,  how did you  configured  the ECC system to direct  all requests to go  through web dispatcher.  

We have configured, ECC, gateway and WebDipstcher system. Now we need to make our ECC system to direct all requests through webdispatcher system.

Regards,

Sunheer