SAP MSCS Cluster Second node down

[snehal_patel]

Dear Friends,

We unable to start the sap service node2  and unable to view

the oracle servies in the mmc

the system is the fail over cluster mscs

Note:domain controller the sapsid and sapservicesid user ids have been

deleteed and recreated with the same password and member of Domain

users & SAP_PRD_GlobalAdmin

Pls. find work directory from Node2 and screen shot from MMC node1 and node2.

Pls find log application log from os event viewer

Log Name:	Application
Source:	SAPPRD_10
Date:	6/17/2014 10:16:06 AM
Event ID:	0

Task Category: None

Level:	Error
Keywords:	Classic
User:	N/A
Computer:	IDMCPRD2.idmcltd.com

Description:

The description for Event ID 0 from source SAPPRD_10 cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

Unable to open trace file sapstartsrv.log. (Error 13 EACCES*: Permission denied OR: The data is invalid.) [ntservsserver.cpp 3510]

the message resource is present but the message is not found in the string/message table

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

	<Provider Name="SAPPRD_10" />
	<EventID Qualifiers="0">0</EventID>
	<Level>2</Level>
	<Task>0</Task>
	<Keywords>0x80000000000000</Keywords>
	<TimeCreated SystemTime="2014-06-17T04:46:06.000Z" />
	<EventRecordID>633636</EventRecordID>
	<Channel>Application</Channel>
	<Computer>IDMCPRD2.idmcltd.com</Computer>
	<Security />

  </System>

  <EventData>

<Data>Unable to open trace file sapstartsrv.log. (Error 13 EACCES*: Permission denied OR: The data is invalid.) [ntservsserver.cpp 3510]</Data>

  </EventData>

</Event>

Pls. do needful..

Thanks in advance

Regards,

Snehal Patel

[former_member283303]

We just had the EACCES error and it was resolved by renaming the sapstartsrv.log files on the instance in the work folder. The restart of the service created a new sapstartsrv.log (you may also have to also rename the sapstart.log in the work directory also).

The serviuces started OK after this and the MMC came up.

Good luck

[Former Member]

open Services MMC (command line: services.msc).

Double Click on Service SAPPRD_10.   

In the general TAB have a look at Path to Executable.

If defaults have been used, this Service definition belongs to an ERS instance, the path will show c:\usr\sap\PRD\ERS10\exe\sapstartsrv.exe pf=..... (drive letter may vary).

Open Windows Explorer, browse to c:\usr\sap\PRD\ERS10

right click on the work subdirectory properties - Security TAB, Advanced Button.

The right security setting for the directory is:

SAP_PRD_GlobalAdmin (Domain Group)- Full Control, ACL is inherited from \usr\sap\PRD and applies to This Folder, Subfolder and Files.

The same settings are needed for:

Administrators, SYSTEM.

In this case the service should start.

If the security settings a different, please post a screenshot of the Advanced Security Settings Dialog.

regards

Peter

[Sriram2009]

Hi Patel

1. From Second node have you access the virtual hostname share on Failover cluster? (Eg: \\virtual hostname\SAPMNT\SID\sys\profile) ?

2. In Failover cluster DB, SAP Application & Cluster groups preferred owners are both cluster nodes?

3. Is it possible you can fail over the resource from one to second node without any issue?

BR

SS

[former_member182034]

HI Sneha,

Please follow the instruction of below SAP note. It might be helpful.

1380578 - "Unable to open trace file sapstartsrv.log" error in cluster

If System is Unix base then follow the point number 5 from this note.

877795 - Problems with sapstartsrv from Release 7.00 and 6.40 patch 169

Regards,