How to integrate ticketing tool with SAP GRC10.0?

[former_member601584]

Hello Friends,

Can ony guide me how can we integrate any ticketing tool to GRC Access request module?

Idea is :After submitting the request in GRC a ticket should be created automatically in ticketing tool.

Thanks in advance for your help.

Hari

[yasodakumar_s]

Hi Harikrishna,

i have also same requirement in GRC 10.0, is it possible to integration with ticketing tool in GRC 10.

Could you please let me know.

Thank you!

Kumar

[Former Member]

Hi Hari,

Could you care to close this thread if you have got your answers with the proposed solutions, or let us know if you still have any issues.

Regards,

Ameet

[Former Member]

Hari,

You may refer to:

But, there is no SAP delivered configurations are avaiable for GRC integration with Ticketing tool. You need sound knowledge over Java and web-services to make it happen.

Regads,

Ameet

[former_member184114]

Hari,

In that case, I think you need to play with default SAP code and modify to meet your business requirements.

Regards,

Faisal