Offline approval workflow not working - SRM 5.0

[rajesh_r11]

Hi Team,

Suddenly we have an issue in SRM production server with Offline approval workflow, inbound mails are not getting processed in SOIN and workitems are not getting cleared. So document status is not getting changed.

There is no problem in receiving the mail, we have all configurations setup as per below link,

     Offline approval - general configuration - Supplier Relationship Management - SCN Wiki

Incoming mails are received to system user and then auto-forwarded to dialog user. Dialog user is used to schedule the batch job - RBBP_OFFLINE_EVAL.

Please help to resolve this issue,

Thanks

Rajesh Rajagopal

[rajesh_r11]

Can anyone please help me on this issue, offline approval functionality is completely stopped

Please provide your help