on 06-09-2014 7:56 PM
I have a requirement in Solution Manager Service Desk 7.1 SP10 to send email to Reporter when status of ticket changes I followed steps mentioned in below link by Dolores Correa , but didnot get to see any "action" triggering email , after changing status of the message http://scn.sap.com/people/dolores.correa/blog/2007/09/18/sending-e-mail-from-support-message
T-Code: SPPFCADM Select appl. CRM_ORDER
Enter into action profile SLFN001_ADVANCED and created action definition Z_SEND_MAIL_VIA_ACTION_SENDER
Schedule Automatically
Partner Dependant - SLFN0002 (Reorted by )
Determination Technology - Determination Using Conditions that Can Be Transported
Rule Type - Workflow Conditions
Action Merging - Max. 1 Action for Each Action Definition
Processing type- Smart Forms Mail
Form Name - CRM_REMINDER_MAIL_01
Processing Class - CL_DOC_PROCESSING_CRM_ORDER
Processing Method - CRM_ORDER_EXEC_SMART_FORM
Archive Mode - Mail only
After defining action definition back to T.Code SPPFCADM
Select appl. CRM_ORDER and Condition configuration
For SLFN0001_ADVANCED, created action profile defined in the previous step (Z_SEND_MAIL_VIA_ACTION_SENDER)
As mentioned in about link by Dolores
Defined new Start condition for action profile :
Name: Send_Mail Object Type: BOR BUS2000223
Start condition : &CRM Service Request.User Status& = E0002SLFN0001
Schedule Condition : No Condition (Seen as Fulfilled)
I dont know what I missing here due to that email is not getting triggered and cannot even see any email action in "Action" tab of Support Message
if I am not wrong I have to make changes on SLFNxxxx related transaction type for "Service desk ", not in SMIN transaction type which is for Incident Management
Please help
Thanks
Regards
Jain Pankaj
Hi Jain,
In solution Manager 7.1,please use the SMIN transaction for incident management.
Please check the below link for SMIN email configuration.
Please check the below link for new Transaction Types in SAP Solution Manager 7.1
ITSM & ChaRM
https://websmp204.sap-ag.de/~sapdownload/011000358700000911492011E/
Rg,
Karthik
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Thanks for reply Karthik
I only want Service Desk not Incident Management
Scenario:
End user (Reporter) should be able to create messages from satellite system and those messages will flow to Solman and message can be seen in t-code: crm_dno_monitor
and when change in message status happens , "Reported By" user should get email notification
Regards
Pankaj
User | Count |
---|---|
89 | |
10 | |
10 | |
10 | |
7 | |
6 | |
6 | |
5 | |
4 | |
3 |
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.