on 06-06-2014 7:25 AM
Hello Everyone,
The client sells startup service on a standard sales order along with the product how could I map this process.
Regards
Madan Shetty
Hi
Your question is not clear. For better suggestion you need to give some more information. What is startup service? What is your product? We can sale service and material in same order. Did you check in Google?
Thank$
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Hello Moazzam ,
The customer sells service/ maintenance packages along with the product and for large machinery which requires installation the same is free for a fixed period but chargeable post that period.
I had a look at SAP help and it talks about automatic creation of service order etc. But I wanted to restrict this to the Sales order document.
Please advice.
Regards
Madan Shetty
1. customer sells service/ maintenance packages along with the product and for large machinery which requires installation
2. the same is free for a fixed period but chargeable post that period.
Part 1, you have standard TAD as Item Category for Service.
Part 2, prepare you pricing to take care of that.
FYI, service order (IW31) are used for maintenance process.
Thanks, JP
Hi
As JP suggested you it is controllable with TAD and TAN item categories or copies of these. For free material you can use 100% discount or may be free goods functionality. Service order is not required here because it is required when you have to calculate labor hour or you have to issue some components on some repair etc. Check functionality of service item category TAD and normal sales TAN and determine these based on material and sales document type.
Thank$
Moazzam
we use CS functionality(Return and repair+techinician onsite ) as well and in this case the Client might require to capture the labor hours being used when the techinician is onsite(for a scenario where installation is free for a week but chargeable after that ) that is the reason why I am a bit confused.
Regards
Madan Shetty
So from your explanation I am assuming that your everything is working fine and you just need to link free service sale with some machine? Machine has separate material and stock. In sale order you want to add two line items i.e. one for machine and other for service but you want that service should come automatically when you enter machine material. Am I right?
You could use Sales BOM or free goods functionality here if this is what your requirement is. When you'll enter machine's material, a new line item will be created automatically. Price, delivery and billing relevance etc can be controlled in item category settings.
Thank$
Hi
You can change the settings for TAD. Make a copy of TAD to ZTAD and change it as per your own requirement. Make it relevant for delivery and assign some schedule line category without any movement type. With this service item will be copied to delivery but it won't be issued in delivery. In other words it will work like text item but you can bill it in same billing document using same billing relevancy which you use for TAN.
Thank$
Hi Madan,
Yes, its possible, to have auto Service Order creation
Please follow the below combination:
Item Category Reqt class Reqt. Type
IRRP 203 SERP
For detailed explanation on the repair process - please refer the below link:
Returns and Repair Processing - Code Exchange - SCN Wiki
Please let me know for any specific query.
Regards
Thank you Raj & Moazzam,
What i have done is use a normal sales order with both Product and Service material using TAD item category I assigned 204 requirment to this item category which resulted in the service order being created in the background--- which was the client requirement. So now I can deliver the regular material and bill as well, but still continue the service aspect using the service order. My only doubt is with regards to how the service part will be billed. CS side or using the Order.
I am still testing the scenario will update the forum soon.
Hi Madan,
If its just the inclusion of both deliverable of products and service in one sales order - then we can just play around the item categories - that is, for the material use TAN and for service use any item category which has direct billing without delivery.
But, you require automatic service order creation and for which you require the respective requirement class. Now, next is you are telling that you use Customer Service module as well.
For billing - you can use Resource Related Billing which uses the concept of DIP. Resource related billing means - though based on the standard material and labour would be picked from the settings performed earlier - the billing happens based on the confirmation that the service technician does. To understand more on this - please go through the SAP Note - 301117.
Please let me know for any further help in this regard.
Regards
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