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Can't Connect to SMP 3.0 server from Client

Former Member
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Hello All , I am trying to connect SMP 3.0 server but i am getting error like Requesting Public Key from Server Communications error (14) Connection failed Ending transmission and i also checked with url as per my knowledge its  working fine because i am getting message like I am here . I am using below Url . https://Kunal-jit:8082/MobileNorthwind Message : I am here But i think might be SSL certificate issue because its running with red cross. Can you guide ?  how to solve ? Thanks & Regards,      Kunal Varaiya

Tags edited by: Michael Appleby

Accepted Solutions (1)

Accepted Solutions (1)

bill_froelich
Product and Topic Expert
Product and Topic Expert
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Kunal,

Please read through the following thread.  I believe it is the same problem you are facing.  Try it out and let us know if it fixes the problem.

--Bill

Former Member
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Hello Bill , Thanks 4 replay ... But i tried to check my link and that looks like diff error . I tried to run https://Kunal-jit:8081/MobileNorthwind and getting SSL connection error. Key pairs are loaded successfully. Can you guide me for it ? Thanks & Regards, Kunal Varaiya

Former Member
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Are you using just the Machine name or the FQDN?  You need to use the later.

Former Member
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Hello Steve , I am using machine name . Ex : localhost or ip or pc name but no one is working and throwing SSL error. Ex : https://localhost:8081/MobileNorthwind Error : Can u please guide me on it ? SSL connection error Less Unable to make a secure connection to the server. This may be a problem with the server, or it may be requiring a client authentication certificate that you don't have. Error code: ERR_SSL_PROTOCOL_ERROR Thanks & Regards , Kunal Varaiya

Former Member
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Hello Steve , And also when i try to run SAP Management Cockpit then I am getting below error at first glance . The site's security certificate is not trusted!   Proceed anyway or back to safety if click on Proceed anyway then i can able to open admin. Can you please guide why this SSl error is coming here also ? and How to solve it ? Thanks & Reggards,   Kunal Varaiya

bill_froelich
Product and Topic Expert
Product and Topic Expert
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If you are getting errors connecting to the Management cockpit using the FQDN of the certificate then chances are you still need to install the certificate on the machine.  The SMP 3.0 installation creates the certificate but you still need to install it.  Double click on the smp_crt.cer and install to the Trusted Root Authorities Store and then try connecitng to the url in the browser and see if the certificate error is resolved.

--Bill

Jitendra_Kansal
Product and Topic Expert
Product and Topic Expert
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The site's security certificate is not trusted!   Proceed anyway or back to safety if click on Proceed anyway then i can able to open admin. Can you please guide why this SSl error is coming here also ? and How to solve it ? 

A workaround can be found here:

Rgrds,

JK

Former Member
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Hello Jitendra , I followed steps and its working fine . Thanks ... Thanks & Regards, Kunal Varaiya

Former Member
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Hello Bill , I followed steps provided by you . but still my ATE cant connect to server and getting error called Communications error (14) Connection failed Ending transmission and through link i am testing then i am getting error called https://Kunal-jit:8081/MobileNorthwind Error : SSL connection error Unable to make a secure connection to the server. This may be a problem with the server, or it may be requiring a client authentication certificate that you don't have. Error code: ERR_SSL_PROTOCOL_ERROR Can you please check and guide ? Thanks & Regards, Kunal Varaiya

Former Member
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Hello Bill ,

SMP Server logs for agentry is below :

15:45:06 06/06/2014: Starting Agentry (64-bit Windows) 15:45:06 06/06/2014: Reading system ini file. 15:45:06 06/06/2014: Starting log file. 15:45:06 06/06/2014: Loading message groups. 15:45:06 06/06/2014: Starting threads. 15:45:06 06/06/2014:    1 initial threads.  Threads will auto-scale. 15:45:06 06/06/2014: Event: 0, 2, Loading the Agentry Runtime's public/private key for password exchanges. 15:45:07 06/06/2014: Event: 0, 2, Key pair loaded successfully. 15:45:07 06/06/2014: Starting Agentry: Agentry Server Agent v7.0.3.159 15:45:07 06/06/2014: Event: 0, 2, Agentry Startup 15:45:07 06/06/2014: Loading 0 front ends 15:45:07 06/06/2014: Loading front end from angelvine 15:45:07 06/06/2014: WebSockets Front End: loading configuration 15:45:07 06/06/2014: Event: 17, 14, WebSockets Front End v7.0.3.159 15:45:07 06/06/2014: Starting Agentry Server Agent 15:45:07 06/06/2014: Agentry Server Agent: Starting threads. 15:45:07 06/06/2014:    1 initial threads.  Threads will auto-scale. 15:45:07 06/06/2014: Agentry Server Agent: Adding messages. 15:45:07 06/06/2014: Event: 1, 4, Agentry Server Agent v7.0.3.159 15:45:07 06/06/2014: Loading agent from ag3.dll 15:45:07 06/06/2014: Starting Server 15:45:07 06/06/2014: Server: reading config file 15:45:08 06/06/2014: Event: 20, 150, Loading Development application definitions 15:45:14 06/06/2014: Initializing SQL-Northwind from ag3sqlbe.dll 15:45:14 06/06/2014: Northwind Back End: reading config information. 15:45:14 06/06/2014: Northwind: name set to 'SQL Back End'. 15:45:14 06/06/2014: SQL Back End Back End: reading query config information. 15:45:14 06/06/2014: SQL Back End Back End: initialized 15:45:14 06/06/2014: Event: 21, 4, Loaded SQL Back End (SQL v7.0.3.159) from ag3sqlbe.dll 15:45:14 06/06/2014: SQL Back End Back End: connecting 'sa' to database 'Northwind' 15:45:16 06/06/2014: Event: 21, 101, dB Connect 15:45:16 06/06/2014: SQL Back End Back End: started 15:45:16 06/06/2014: Event: 20, 152, Loading Development application definitions for default localization 15:45:16 06/06/2014: Event: 20, 153, Finished loading Development application definitions for default localization 15:45:16 06/06/2014: Event: 20, 151, Finished loading Development application definitions 15:45:16 06/06/2014: Server: Starting threads. 15:45:16 06/06/2014:    1 initial threads.  Threads will auto-scale. 15:45:16 06/06/2014: Event: 20, 4, Server v7.0.3.159 15:45:16 06/06/2014: Starting front ends 15:45:16 06/06/2014: WebSockets Front End: Opening WebSockets servlet for sub-URL /MobileNorthwind 15:45:16 06/06/2014: Event: 17, 10, WebSockets Front End v7.0.3.159 15:45:16 06/06/2014: Event: 0, 0, Old log files moved into C:\SAP_SMP\DevSMPServer\Server\log\agentry\rolled\2014-06-06-154506 15:45:16 06/06/2014: Event: 0, 23, Agentry startup is complete.

So based on logs  it looks good . but when i try to run URL : https://Kunal-Jit:8081/MobileNorthwind I am getting SSL Connection error (I also followed steps provided by last post). ATE : Communication error 14

Can you please guide ? How to solve ?

Thanks & Regards, Kunal Varaiya

bill_froelich
Product and Topic Expert
Product and Topic Expert
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Kunal,

When you use that same URL in your browser do you get the I am here! message without any certificate warning?

--Bill

Former Member
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Hello Bill , No with this URL (https://Kunal-jit:8081/MobileNorthwind) getting SSL Connection Error  page . More with below message : Unable to make a secure connection to the server. This may be a problem with the server, or it may be requiring a client authentication certificate that you don't have. Error code: ERR_SSL_PROTOCOL_ERROR Thanks & Regards,   Kunal Varaiya

bill_froelich
Product and Topic Expert
Product and Topic Expert
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What about when you try to access to Management Cockpit.  What URL are you using for that?  Is that working without any certificate errors?

--Bill

Former Member
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Hello Bill , Management Cockpit Url : https://Kunal-jit:8084/Admin/ and its working fine without ssl error and i can explore Management Cockpit . But when i try to run client url then only i am getting SSL error. and also not able to connect from ATE end up with communication error 14 Can you please guide for it ? Thanks & Regards,   Kunal Varaiya

bill_froelich
Product and Topic Expert
Product and Topic Expert
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Are you sure port 8081 is correct.  Since your Admin is not on the standard port (8083) I just want you to verify 8081 is the port Agentry is using.

--Bill

Former Member
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Hello bill , Thanks 4 ur replay ... My admin is running on port 8083 . But how can i check in SMP server which port is agentry consuming ? Because as per my knowledge while installing 8081 is only using but I want to make sure . Because i could't find on logs or server or agentry files . Can you please guide ? How can i check it ? Thanks & Regards, Kunal Varaiya

Former Member
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Hello Bill, I have change port with 8082. and its working fine in SMP 3.0 with agnetry 7 ATE . Thanks for ur help ... Thanks & Regards, Kunal Varaiya

neha_mahanty
Active Participant
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Hi Kunal,

I am facing a similar issue . I have deployed the Service Manager 4.1 application in SMP 3.0.

In the WPF client when I am connecting to server it gives me the below error

Requesting public key from server

Communication error (14)

Connection Failed

ending transmission

In the client I am giving the computer host name ( Assuming the way the server name is provided is same as 2.3) and hence I am not able to connect.

Can you please suggest me how can I solve this issue. Also I have been trying to get the document on how to deploy the application in SAP management cockpit , even I could not find in the install-upgrade section . Can you please help me in this regards

Thanks and Regards

Neha Mahanty

bill_froelich
Product and Topic Expert
Product and Topic Expert
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Neha,

This thread is already marked as answered.  Please open a new thread for your question.

Thanks,

--Bill

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