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Solman service desk attachment restriction

Former Member
0 Kudos

HI Experts,

Can anyone help me to restrict attachments deletion in solman service desk and let me how to find the history for the same

THanks  in advance

Regards

Kapil

Accepted Solutions (1)

Accepted Solutions (1)

Former Member
0 Kudos

Hi Kapil,

if you delete an attachment in a service desk ticket, you only delete the link between attachment and ticket. The attachment itself is still available in the content management.

I gues that is why there is no authorization check behind the deletion.

If you want to have this, here is the place where you can hide the delete button:

The corresponding UI component is GS_CM, View GS_CM/DocList, Context Node DOCLIST, Method GET_OCA_T_TABLE.

Best Regards,

Christoph

Answers (1)

Answers (1)

tsenol
Active Participant
0 Kudos

I'm looking for the answer too.

Former Member
0 Kudos

Hi Senol

What do you think? is it can be restricted at authorization Object? I have done trace to catch the relevant object but couldn't find exactly

tsenol
Active Participant
0 Kudos

Hi Kandula,

Yes you are right, It depends on an authorisation object. But we need to find this authorisation object.

Former Member
0 Kudos

Hi Senol

Did you find any solution for the above