Error in Alert calculation engine

[Former Member]

Hi,

The system availability report in interactive reporting is not available for the specific timings(during night) and we have got so many “Errors raised during Event Calculation” alerts from SolMan for the same time. This was due to below error in SLG1 logs for Alert calculation engine.

"The category MONITORING is locked by user SOLMAN_BTC and could not be calculated"

After further analysis I found the SAP Note 1964945 for the same issue. Even after implementing this Note, we are facing the same error. There are also many free background workprocess available for all the time. Could you please help to solve this issue.

Regards,

Sukanya

[Former Member]

Hi Jansi/Roland,

Thanks for your reply. As i mentioned i have already implemented the Note 1964945 in SolMan and also reactivated the technical monitoring again.

But still the same issue. This error is not appearing always, its like 2 days once, but for the longer period.

Regards,

Sukanya

[michael_sharrar]

I am having the same issue even after applying note 1964945.

[roland_hennessy]

HI Sukanya,

Please implement the note 1964945: the engine will wait longer, if BW

is still provessing previous set of data. This should help.

Kind regards,

Roland

[Former Member]

Hi

Can you try to de activate and activate the Technical monitoring and check,

Thanks

Jansi