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User details are missing in Access request in GRC 10.0

Former Member
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Hello All,

When we are trying to create Access request in GRC 10.0 for an user it results as user  details not found.

Under SPRO - Maintain data source configuration we have configured 2 HR systems HR1 and HR2.

But the User details exits in HR1 system and lies in validity also. We have tried to run the Repository Object Sync also still unable to search the details.

But we observed even after the Sync job User details are not created in table GRACUSER and GRACUSERCONN. Is this could be the problem. Why its not updating even after the Sync job many times almost 10 times.

We have also configured parameter 5023 to YES.Please advise.


Thanks in advance.



Accepted Solutions (0)

Answers (2)

Answers (2)

Former Member
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Hello Mangesh,

Yes, sequence of HR1 is set to 1 and User details also exits in HR1 system.

Thank you.

Former Member
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Did you run auth synch? please try this.

BR,

Mangesh

Former Member
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Yes, i tried Incremental and Full Synch also but still the tables are not updating,

Thank you.

Former Member
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Do you have any error in SLG1 after repo synch? Also check if connectors are configured properly.

BR,

Mangesh

Former Member
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I see no error in SLG1 and Connectors are configured fine.

All other user details getting updated in table GRACUSER and GRACUSERCONN after Sync Job also.

Former Member
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Did the sequence for HR1 set to 1 or 2, I hope you are following the suggestions given by Luciana in other thread.

Please post your data source config screenshots otherwise.

BR,

Mangesh