Not able open the ESR

[Former Member]

Hi All,

When the first time i am trying to open the ESR it has shown a popup like 'Downloading File'.After the files are sucessfully downloaded i waited for long time, But its doesn't opened. And i didnt get any errors. Still i am not able to open the ESR in my system even it not showing any errors.

(Java is already installed with latest)

Could any one please suggest me in this issue.

Thanks

Swetha.

[vicky20691 · Accepted solution]

Hi Pavan,

Let us start over.

1. The java version comaptible- JRE 6 update 31 and JRE 6 update 45. ( use anyone). Please re-install if you already have it.

2. clear the browsing history of browser and also clear temporary files run->%temp%.

3. As all suggest clear java cache using any of the methods suggested above.

4. Restart the system and try opening esr. (even log off and log on works fine).

5. if it asks for a program to open with- browse to c:\program files\Java\Jre\bin\javaws.exe . select this and open.

6. if your network bandwidth is low it may take 10~12 mins to open. Please wait. ( To confirm whether it is running go to task manager-> processes and look for a process javaw )... if javaw process is running then your esr is getting opened and you must wait.

Thanks & Regards,

Vikas

[Former Member · Accepted solution]

pavan Kumar ,

Plz maintain the below settings shown on the link ..

http://wiki.scn.sap.com/wiki/display/XI/Troubleshooting+PI+ESR+and+Integration+Builder+Logon+Issues

after executing the below mentioned steps:

>>Go to HOME Page<http://Hostname:partno/dir/start/index.jsp>

>> select Administration(click Bottom) -->

see the below screenshot and

>>click on 'repository' then go to Java Web Start Administration tab on the left pane-->

>>click Restore Achives Bottom ...

................

Mutti

[Former Member · Accepted solution]

Thanks Mutti

As per your suggested procedure my ESR is opened sucessfully.

Regards,

pavan

[Former Member]

Thanks Vishal & ganadeep

vishal: I tried your procedure but still ESR is not opening.

Ganadeep: in my system JDK 1.6v is already installed.

Regards

Pavan

[gagandeep_batra]

delete the latest version and Try with JDK1.6 version

Regards

GB

[vishal1889]

Hi Swetha,

Please answer below queries:

1)What is the version of your SAP PI System?

2)Is it a single or dual stack system ?

3)Are you facing similar issue for ID as well?

Also check if there is some issue with your Java Web Start and try to troubleshoot as mentioned in below link.

Troubleshooting PI ESR and Integration Builder Logon Issues - Process Integration - SCN Wiki

Regards

VJ

[Former Member]

Thanks for your response vishal 

I am using SAP PI 7.31 version which is single stack. I am not facing any issue in opening ID and its working correctly.

I also tried your link still i am facing the same issue.

Thanks

Pavan Kumar

[Harish]

Hi Pavan,

It might be issue with existing temp files in your system. Did you try to open the ESR in any other system?

Please remove all temp files, cookies, cache etc. and try again.

you can also try to open from NWDS.

regards,

Harish

[vishal1889]

Hi Pavan

On Windows you can try to clear the java cache by

Go to Start -> Run -> cmd and enter the command:

Javaws -viewer

and then clear the existing jnlp file, close the cache viewer and try to open the ESR.

Also you have mentioned in the your intial comment that:

shown a popup like 'Downloading File'.After the files are sucessfully downloaded

so, did you tried to double click the downloaded .jnlp file and select the program as "jawaws" for startup?

Regards

VJ