Rejected/Approved request not showing up for role owner

[mamoonr]

Hi Experts,

For some user ,approved/rejected/pending access request are not showing up in NWBC->My Home->Access Request Status.

Its working fine for others.Although that user has approved and rejected the requests.But count still shows zero.

I have validated that its not an authorization issue.Any suggestion on this is appreciated..

Thanks,

Mamoon

[mohammed_shariff · Accepted solution]

Mamoon,

In access request status end user will not see the request, if the request is entered by a different user.

Mohammed.

[mamoonr · Accepted solution]

Hi Mohammed,

Thanks for quick response.But user(A) is role owner who has approved and rejected many access request.

Although A has not created the access request but its another user (let say B). But how could role owner see what are the access request he has approved and rejected.Is there any functionality???

Thanks,

Mamoon

[mohammed_shariff · Accepted solution]

Mamoon,

Try refresh the request status inbox.

Mohammed

[Former Member · Accepted solution]

Hi Mamoon,

Request status provide the display for requests which user himself/herself has created.

For role approver to see the request you can provide him/her access to "Search Requests" through Access Management Tab.

BR,

Mangesh

[Former Member]

Hi Mamoon,

Futher adding to Mangesh,Once the request has been approved/rejected by approver, the request will get deleted from his work inbox.

Thanks

KH