Attach Object with Automatic EMMA Case Category

[former_member704446]

Hi Expert,

I was trying to add few objects with an EMMA case which is automatic in nature. The only object which is flowing from the Message Pool is not sufficient. Moreover the message does not even have enough information to lead to the desired object.

Can you please suggest the way of doing it as I am not sure where to enhance the case category as it is automatic in nature?

Thanks in advance.

Regards,

Arghya

[Former Member · Accepted solution]

Hi Arghya,

Goto "Objects" tab of the Clarification Case Category screen you are trying to create and then add the corresponding "Element" from where you want pull the data. For that element use the Object Type or ABAP Dic Reference to pull the desire data you want to use in the Case Category and then complete the Object Binding accordingly.

Hope this helps.

Thanks,

Rakesh

[former_member704446]

Hi Rakesh,

Thanks for your response. I tried the step you mentioned earlier but it didn't work because I guess object binding is only possible if the main BOR obejct from message pool holds the element which can be pointed by an element of your choice created by adding an element you mentioned earlier. In my case I am getting only the primary object type of the case catg. and the primary object type ISUPOD does not contain Meter Reading Doc which I have to add in object list.

Can you please guide whether we have any other wayout by doing configuration/technical enhancement? or by adding any method to fetch the data for object type ISUPOD?

Thanks,

Arghya

[alexander_breuer]

Hi Arghya,

you should use the COMPLETE_CASE method of BAdI EMMA_CASE to fill additional objects (append them to CT_OBJECTS parameter). For further information please have look to BPEM guideline (SAP Note 1865271).

Regards,

Alexander