RMA process

[Former Member]

Hi All,

We have a scenario where the user will call to inform that he will be returning the goods but will not mention the goods which he is going to mention. We need a sales document type which does not require a material entry. We know that inquiry and quotation can help but mapping returns to inquiry sounds a bit weard.

In this case, request to suggest alternatives.

Cheers,

CLN

[Former Member · Accepted solution]

hi chakravarthy,

u can use std return doc type ,but in item category u have to make tick for zero materials in delivery item catergory 0vlp transactions.

or u can also controll thru copy controll routines at item level.

both of these options works

reward if helps !!!!

[Former Member]

Hi Chakravarthy,

Came across the same Scenario like RMA( Return Material Authorization), where in we sell the goods to the customer eg;- selling the product for 100 rupees in order and delivery the goods and billing will be generated.and we are giving the customer option that we are ready to take back the unused goods for less price eg; 50 rupees each.

in this senario we have to use seperate document type( Preferablelly take the Quatation type) and maintian the copy controls.

Pl.reward if it really helpful.

Regards,

Sateesh.Kandula

[Former Member]

Hi..

Problem is this is at the return order level. so, really not sure how can delivery item category help the purpose.

As per my observation, the error message "please enter atleast one item" in return order without items is generated by transaction group which is in the order maintenance level.

so, need a solution which can fix this problem.

Thanks & Rgards,

C.L. Narasimhan

[Former Member]

hi

as i can understand from ur reply ,

u r trying to use return order with reference to some preceding doc either order or invoice ,in both the cases u would have maintained the copy controll at item level.

so depending on ur business logic ,u can write a small code in copy controll at item level to allow return order doc type to get saved with null items .

so that u will not get this error message again.please try this.

reward if helps !!!!!!

waiting for ur feed back.

[Former Member]

Hi..

Problem here is returns might not have reference documents. We have two types of returns. One from carrier and another from the customer. From customer, we accept returns without reference as well. In this case, we need to generate a order number as soon as the customer informs that he would like to return. But the problem here is material which are going to be returned will not be mentioned. we thought of using the dummy material. We checked the copy controls as well. That did not solve the purpose.

Only option left with us is to use either QT or IN which does not require material entry.

Please provide your inputs.

Thanks & Regards,

C.L. Narasimhan