Hi,
Normally this is not one way, it should be both way. SAP collects the data for most of the service delivery requested from us.
1. EWA - Where system collects the statistical data, it sent to SAP for assessment, later after rated information loaded back to Soluition manager.
2. MOPZ - to support upgrade, every time your system information like software component upgrade levels are sync to SAP Service market place vice versa, this is again sync back to central SLD content update.
3. ITSM - You can here send your tickets directly to SAP for process, again its on demand, you can schedule corresponding actions,
4. Guided Self services - There are N numbers of self services available in SM 7.1, for instance SOS( security optimisation services), in this system collects very lean and specific information ( in SOS it collects security related) and sends to SAP for assessment, later report delivered to Solution manager.
5. License management - This is again, allowing SAP To update the SAP Licence once its expired.
6. Most of the offering from SAP , is already captured in SAP Engagement and service delivery workcenter,SAP Engagement and Service Delivery Work Center - SAP Solution Manager - SAP Library
review for better understanding
Though you must have SAPOSS locally for other assistance like sap support conenction, It is very sure, SAP Can connect your entire landscape centrally via solman,
Thanks
Jansi
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