Incident Management : Create new ticket error

[former_member409456]

Dear Team,

Recently i have upgraded our solution manager system to 7.1. After that i have configured incident management. I have 2 queries:

1. Whenever i am creating new message from solman_workcenter -> new i am getting below message:

Is it correct? If not how we can remove it?

2. I have defined number range for incident management(For object CRM_INCDNT) also but when i create new message  as per step 1 message number range not coming as per series defined in object CRM_INCDNT. It is following old message sequence number.

Please suggest.

Regards,

Tarun

[Former Member]

Hi Tarun,

For have mentioned that, you moved to SM 7.1, hence please finish the incident management setup guided procedure from Solman_Setup before proceed to create ticket.

The screen showing all old transaction types, in 7.1, you have new transaction types SMIN. Once you done all steps in Setup, go to DNO_CUST04 add the parameter "process_type" as your new Ztransaction type value, which is created during the setup, normally would be ZMIN.

if you add this parameter, you wont get such pop ups,

For number range issue also, check after the guided setup, is it resolved, If not follow this

for incident management type

Thanks

Jansi

[former_member215992]

This message was moderated.

[rahul_yedapally]

This message was moderated.

[rahul_yedapally]

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[former_member409456]

Hi Jansi,

Thanks for reply. You suggestion helped me lot.

Please let me know one thing when i am running CRM_UI_START tcode page is not displaying as below:

Can you please suggest what i missed.

I tried so many thread and sap note but not worked.

Tarun

[Former Member]

Hi,

check this is relevant

1358871 - IE8 support in CRMUIF 60 and WEBCUIF 70

Thanks

Jansi

[former_member409456]

HI,

I checked the note saying cannot implement.

Also if check the software component in solman 7.1 CRMUIF is not available but WEBCUIF available.

So  should i import CRMUIF component first?