on 05-31-2014 6:57 AM
Dear All,
We are in the process of configuring Service Desk.
Had defined the BRFPLUS rules for support team determination based on Categorization. It is working fine.
Users use below url for creating the message.
http://hostnamefqdn:8000/sap/bc/webdynpro/sap/ags_workcenter?sap-client=001&sap-language=EN
I had the query of how to make category filed's mandatory while creating the support desk message from Workcenter url.
Thanks & Regards,
S Kumar
Hi ,
Please check the below note
1992905 - How to set a field as mandatory in Work Center - Solution Manager
This note steps will no validation that the user actually enters a value while creating the message .it will help the user to identify the mandatory filed to fill the details.
Rg,
Karthik
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