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ARQ: GRC work items refresh problem in Work Inbox???

former_member184114
Active Contributor
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Hi All,

While accessing any GRC work items from Work Inbox in NWBC, I have to click on "Refresh" button manually to reflect the latest work items!

I tried to look for any ABAP program which does this but could not succeed.

May I know what is the program used to update these GRC work items for all users? OR How do I make it automatic to reflect the latest work items quickly?

Please advise.

Regards,

Faisal

Accepted Solutions (1)

Accepted Solutions (1)

Former Member
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Hi Faisal,

Did this issue get fixed for you?

I am also facing similar problem in SP15.

Once we click on 'Work INBOX' refreshed page is not opening. once we click on sub view like All(), Access Management() , etc it works fine or manual click of refresh button.

Very strange, even I have checked my system and found POWL sync setting is fine. navigation over different view is perfectly fine but first time when page open it doesn't work fine.

Regards,

Nishant Chourasia

former_member184114
Active Contributor
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Hi Nishant,

Not yet. I have cross checked my system settings for POWL as per note mentioned above. But still problem persists.

I have raised an OSS and let me hear from SAP. This is very strange!

Regards,

Faisal

Former Member
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Thanks Faisal, for sharing information.

Even we have raised a message to SAP. As soon as I get update will share with you. If you get to know before me then please do share solution

former_member184114
Active Contributor
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Sure, I will

Former Member
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SAP have re routed issue to POWL team and got an update to run report POWL_D01 , still no help.

Any new update you got?

former_member184114
Active Contributor
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Hi Nishant,

Thanks for the update.

No, I am still waiting for their update. Will update this thread.

Regards,

Faisal

former_member184114
Active Contributor
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Hi Nishant,

I executed this report via SA38. It deleted some of the entries from my inbox. But when I again access my work inbox, no item were shown and at the right bottom of the page just before "Refresh" link, it says" Not yet executed".

I then clicked on this link and then work items are displayed.

Regards,

Faisal

former_member184114
Active Contributor
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Hi,

This is resolved by implementing below SAP Notes:

1975395

1914046

1907411

1882914

My system is on SP#14 and above notes fixed this issue. Hope this may help others.

Regards,

Faisal

Former Member
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Hi Faisal,

Thanks, I have logged to update you about fix but found you have already got the solution.

We got SAP Note 1975395, I have just implemented this note(and related note suggested by system) and issue fixed.

Note had lots of sub notes and after implementing can feel a change in Look & feel of system in positive manner.

In SP12 this problem was not there, looks after upgrade to SP15 got into this error. may be next patch will get this note by default.

Regards,

Nishant

former_member225180
Participant
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Hello,

I have seen the discussion, because we have the same problem.

I have implemented note 1975395 including all related notes.

Now I try to open the Work Inbox in GRC and now I get an error:

The URL..... webdynpor/SAP/GRFN_POWL_INBOX was terminated because of an error.

The following error uccured in System xxx: No PBT resoureces availbe in system.

What should I do now?

I want to remove the note an all related notes, but some notes can't be removed because it cause an inconsistency.

Please help!

Thanks in advance!

BR

Melanie


former_member184114
Active Contributor
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Hi Melanie,

May I know your system patch level? My system is on SP#14 and those notes helped me.

Regards,

Faisal

Former Member
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Hi Melanie,

Check this thead which will help you.

Thanks

KH

former_member225180
Participant
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Hi Faisal,

we are on SP15

Regards

Melanie

former_member184114
Active Contributor
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Melanie,

Have you tried to check the issue with any developer in your team?

Please also check in ST22 if any dump is thrown.

Regards,

Faisal

former_member225180
Participant
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Hi Faisal,

I have removed note 1975395. Now the "

The URL..... webdynpor/SAP/GRFN_POWL_INBOX was terminated because of an error.

The following error uccured in System xxx: No PBT resoureces availbe in system." is disappeared.

Now I can open the Work Inbox again. But the update problem still exists.

Meanwhile I have created a SAP-Ticket, too.

BR

Melanie

former_member225180
Participant
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Dear Kathrine,

thank you for the link.

The notes which are there were implement, but the problem is already there :-(.

BR

Melanie

former_member184114
Active Contributor
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Melanie,

I noticed that this powl problem is quite strange and these solutions work differently for each situation. It is good that you have raised an incident with sap .

Regards,

FAisal

former_member225180
Participant
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Dear all,

as discussed above GRC 10.0 SP15 has the same error.

I have opened a SAP ticket.

In our case the the solution was to implement following SAP notes:

1)

Implement notes 1975395, 2025137, 2002786, 2015291 along with necessary pre-requisites.

2)

If a dump

"The URL..... webdynpor/SAP/GRFN_POWL_INBOX was terminated because of an error.

The following error uccured in System xxx: No PBT resoureces availbe in system."

appears after implementation of note 1975395, change the RZ12 transaction settings for server group parallel_generators (details) as e.g. "%WP used must be increased to 10 from 4 in a test system (in a productiv system the value should be set higher).

BR

Melanie

former_member184114
Active Contributor
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Melanie,

Thanks for sharing this

Regards,

Faisal

Answers (2)

Answers (2)

Former Member
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Hi faisal,

Try with the following steps

1. Execute Tcode POWL_QUERY.

2. Double click on GRFN_INBOX_AC. Change the Refresh Type to "ON FIRST

LIST VIST" from dropdown.

3. Do the same changes to GRFN_INBOX_ALL, GRFN_INBOX_PC, GRFN_INBOX_RM.

4. click on save.

After performing the above steps please execute the scenario

Regards,

Ravi.

former_member184114
Active Contributor
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I followed below thread:

The default Refresh type was: "On Every Page Visit". I changed it to ""On First Page Visit"

But I still dont see the work items refreshed!

Can anybody please advise?

Regards,

Faisal

Former Member
0 Kudos

Hi Faizal,

Try every list visit.

BR,

Mangesh

former_member184114
Active Contributor
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Hi Mangesh,

I tried almost every option. But it did not help.

Any advise?

Regards,

Faisal

Former Member
0 Kudos

Hi Faizal,

Did you try saving the POWL entry and then logout and new session.

Give it a one try.

BR,

Mangesh

former_member184114
Active Contributor
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Hi Mangesh,

Yes, I tired this also and still only old entries are shown!

Any suggestions?

REgards,

Faisal

Former Member
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Hi Faizal,

It is working fine for me with below settings which are standard,

Please check if you have assigned any role to GRFN_INBOX  in Assign Role Type and or Assign Query Role, it should not have any role assigned to make it available for all, otherwise you will have to assign the role to user which you have maintained for POWL to work.

BR,

Mangesh

former_member184114
Active Contributor
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Hi Mangesh,

Thanks for your reply.

Below are my settings:

As you can see, no role is assigned

Currently the refresh type is "On Every Page visit" as per note#1635072 (which is default)

Not sure why this is not working for me.

Regards,

Faisal