SAP Fiori launch page became blank after updating the support packages

[ansonabraham]

Hi all,

Our Fiori's launchpad became blank during the support package updation for the components SRA016 and SRA017. We are unable to access the applications now. Before the updation we were able to access the launch page and the applications.

Please see the screenshots below.

This issue happened while we were updating the components SRA016 and SRA017 with their latest support packages (SP level 4). The launchpad was working when these components have the support packages with level 3.  Please guide me to the right path to resolve this issue.

Also please find the details of the components installed in our system below.

SRA001	600	0	-	Purchase contract approval odata intergr
SRA002	600	0	-	Time recording / Timesheet OData integra
SRA003	600	1	SAPK-60001INSRA003	Create Travel Expenses OData Integration Component
SRA004	600	0	-	Travel Request Create OData integration
SRA006	600	0	-	Payslip lookup OData integration compone
SRA007	600	0	-	My Benefits enrollment OData integration
SRA008	600	0	-	Travel Expense Approval OData integratio
SRA009	600	0	-	Travel Request Approval OData integratio
SRA010	600	0	-	Staffing list OData integration componen
SRA012	600	2	SAPK-60002INSRA012	My Department Spend
SRA013	600	5	SAPK-60005INSRA013	Create Purchase Order from Released Purchase Req. OData Integration Component
SRA016	600	4	SAPK-60004INSRA016	Price and Availability Check OData Integration Component
SRA017	600	4	SAPK-60004INSRA017	Create Purchase Order OData Integration Component
SRA018	600	4	SAPK-60004INSRA018	Purchase Order Status Tracking OData Integration Component
SRA019	600	2	SAPK-60002INSRA019	Track Shipment OData Integration Component
SRA020	600	4	SAPK-60004INSRA020	Purchase Order Status (In Process, Approved)
SRA021	600	3	SAPK-60003INSRA021	Customer Invoices OData Integration Component
UISRA001	100	2	SAPK-10002INUISRA001	HTML 5 Purchase contract approval
UISRA002	100	3	SAPK-10003INUISRA002	HTML5 Time Recording
UISRA003	100	3	SAPK-10003INUISRA003	HTML5 Create Travel Expense
UISRA004	100	3	SAPK-10003INUISRA004	HTML5 Create Travel Requests
UISRA006	100	4	SAPK-10004INUISRA006	HTML5 My Payslips
UISRA007	100	3	SAPK-10003INUISRA007	HTML5 My Benefits Enrollment
UISRA008	100	4	SAPK-10004INUISRA008	HTML5 Approve Travel Expenses
UISRA009	100	4	SAPK-10004INUISRA009	HTML5 Approve Travel Requests
UISRA010	100	4	SAPK-10004INUISRA010	HTML5 Staffing List
UISRA011	100	4	SAPK-10004INUISRA011	HTML5 Create Shopping Cart
UISRA012	100	4	SAPK-10004INUISRA012	HTML5 My Department Spend
UISRA013	100	5	SAPK-10005INUISRA013	UISRA013 100: Add-On Installation
UISRA014	100	1	SAPK-10001INUISRA014	HTML5 Create Purchase Order for MRO
UISRA016	100	2	SAPK-10002INUISRA016	HTML5 Price and Availability Check
UISRA017	100	3	SAPK-10003INUISRA017	HTML5 Create Order
UISRA018	100	4	SAPK-10004INUISRA018	HTML5 Order Status Tracking
UISRA019	100	3	SAPK-10003INUISRA019	HTML5 Track Shipments
UISRA020	100	5	SAPK-10005INUISRA020	HTML5 Change Order (Address/Delivery Date)
UISRA021	100	2	SAPK-10002INUISRA021	HTML5 Invoice (My Bills) Including Display

Regards,

Anson

[masa_139]

Hi Anson,

You use old architecture UI components UISRA* which were released 1 year ago.
Please use new UI components.

• Important Note: Please use new UI with new SAP Fiori launchpad
• SAP Fiori - Add-on quick reference for transactional apps

Regards, Masa
SAP Customer Experience Group - CEG

[ansonabraham]

Hi Masayuki Sekihara

Thanks for the reply.

I am aware about this fact. Since we have started implementing Fiori, it will be difficult for us to discard it half way and proceed with the new launch pad. I have started updating the support packages for each component and the launch pad became blank when I applied 4th level support packages for the components SRA016 and SRA017.

[former_member233867]

Not sure if this is the exact same issue, but we had a similar issue when we upgraded the User Interface Add-on that caused the Launchpage to stop working and I believe it failed on the same OData call.

To resolve the error we had to clear out the UI2 Cache using the program /UI2/DELETE_CACHE.  This was a lab instance, so we went ahead and deleted the cache for all of the users.  You can look at the /UI2/CACHE table to see what is currently there and what OData service URLs you have a cache for.

[ansonabraham]

Hi Philips,

Thanks for the response.

Are you mentioning about the launch pad URL ?

[former_member233867]

Not sure I understand your question.  We had the same issue with the Launchpage URL that you are showing.  Not launchpad, that is a separate UI.  When we opened the Launchpage URL it showed blank and had an error like yours on the PAGE_BUILDER_PERS Odata service I believe if I can remember correctly.

If you have this problem on a Test instance, I recommend simply running the /UI2/DELETE_CACHE program and entering the UserID that is seeing the issue to delete the cache for all services stored against that userid and trying to view the launchpage again.  If that doesn't work, then I recommend clearing the cache for all user ids in the /UI2/CACHE table and trying again.

[ansonabraham]

Hi Philip,

I have executed the program /UI2/DELETE_CACHE with my user id and cleared all related cached data in the table /UI2/CACHE. After that I have cleared my browser's cache and tried to access the launchpad, but still the tiles are unavailable.

Also I want to point out one thing that I can see the login page and I am able to provide my user details in the screen. The real problem starts after clicking the logon button, the application tiles are not present in the screen. I found the following error while trying this.