Unable to cancel AR, because it is in work

[former_member225180]

Hi,

this week we had problem with a device space.

This problem causes errors with the workflows for our ARs.

I am an Administrator and try to cancel some requests which cannot be edit anymore.

If I try it via UI: Search Access Request -> Cancel Instance

But I cannot cancel come AR.

I get following message:

"Approval request &12345& is currently being edit by user &my user&.

Error while trying to cancel msmp instance."

But I am not editing the AR.

I have checked the diskussion in this community and some of the discussion say to open "Configuration -> Adminstration".

Is this the right place?

I did not find it.

Is it in the UI or GUI (SPRO).

If it is in the UI, which role do I need to see it there.

Can some help me with the problem?

BR

Melanie

[alessandr0 · Accepted solution]

Hi Melanie,

strange situation. Alternatively you can try to cancel the msmp instance directly in the grc system with program GRFNMW_MANUAL_INSTANCE_CANCEL (start via SA38).

Let me know if it works.

Regards,

Alessandro

[former_member225180 · Accepted solution]

Hi Alessandro,

I've tried the GRFNMW_MANUAL_INSTANCE_CANCEL, but I get an error message.

Message Text

Error while trying to cancel msmp workflow instance

Technical Data

Message type__________	E (Error)
Message class_________	GRFNMW (MSMP Engine Message Class)
Message number________	245
Message variable 1____
Message variable 2____
Message variable 3____
Message variable 4____

Message Attributes

Level of detail_______
Problem class_________
Sort criterion________
Number________________

Do you have an other idear?

BR

Melanie

[alessandr0 · Accepted solution]

Hi Melanie,

unfortunately, I do not know this error. Can you please try to check note 1624069 and to check the debug log from your MSMP workflow?

Hope this helps to figure out where the error come from.

Regards,

Alessandro

[former_member225180 · Accepted solution]

Hi Alessandro,

I have tried the program GRFNMW_MANUAL_INSTANCE_CANCEL again and it works.

I had selected the wrong radio button inside of the program.

Sorry :-(!

Thank your for the support.

BR

Melanie

[Former Member]

Hi,

Please try with SM12 or closing the session and reopening it.

Still if you are facing then  Execute the Program GRFNMW_MANUAL_INSTANCE_CANCEL to Cancel/Abort the request.

BR, Ravi.

[Former Member]

Hi,

Please check if you have SM12 entry against your name.

BR,

Mangesh

[former_member225180]

Hi Mangesh and Ravii,

I have tried SM12, but the log is empty.

Any other idear?

BR

Melanie