Solution Manager Configuration roadmap for PCoE certification

[Former Member]

Dear Experts,

Our company is at the initial phase of building SAP VAR  support infrastructure and preporation PCoE certification .

In purpose to make sucessful SAP Solution Manager implementation we need to clearly determine what tasks in SolMan need to be accoplished and a timeline for configuring them.

According to VAR Technical Support Guide it seemed that the following components in SolMan after installation need to be prepared:

• Basic Configuration;
• System Landscape Directory (SLD);
• Maitenance Opimizer (MOPZ);
• Service Desk (ITSM);
• Early Watch Alert (EWA);
• Root Cause Analysis (RCA);

Did I miss anything? And how long could these tasks approximately take to accomplish? I would very appreciate if you could share your experience in Solution Manager activities/tasks planning.  

With Regards,

Michael Kim

[tanmeya_mohan · Accepted solution]

Hi Michael,

Below are the activities from a top level view with an estimate on the actual effort -

System Preparation - 6 hrs.

Basic Configuration - 6 hrs.

Managed System Configuration - 5 hr./system (not required for PCOE VAR, but for RCA)

SLD+LMDB+troubleshooting - 2 hrs./system

MOPZ - 1 hr.

VAR ITSM+customizations+troubleshooting - 100 hrs. (atleast)

EWA - 2 hr. / system

RCA - 24 hrs.

Customization to VAR - 25-30 hrs.

You can find all relevant documents for VAR below -

http://service.sap.com/solutionmanager > SAP Solution Manager for Partners > Service Provider Information > Solution Manager Setup > Setup Documents

You might need to include below activities as well -

Technical Monitoring - 8 hrs.

BPMon - 30 hrs.

Solution / Project Documentation (SOLAR_PROJECT_ADMIN) - 2-12 hrs.

Best Regards,

Tanmeya

[Former Member · Accepted solution]

Thank you, Tanmeya Mohan for your immediate and detailed response.

It is very useful information for us, as new to PCoE processing. However, I guess that this timeline would be appropriate for VAR's SAP Administration team which is quite familiar and experienced in implementing Solution Manager for PCoE.

We've already started planning accurately our roadmap for SolMan configuring and integration

[Lluis · Accepted solution]

Hello Mikhail,

The information that indicate Tanmeya is really good, it's near 2 month but i miss some important gap to take in consideration.

The real problem or lose of time in the setup of a PCOE are that points:

1.-

You have to know that you have to think in all documentation that you need to prepare, and you have to make sure that you fulfill all SAP requirement on your Support offer with your customer, different types of maintenance agreements (standard/Enterprise, etc... ), support process, escalations, etc...

2.-

On that estimation from Tanmeya you have a multiplier on your time spend, how many productive systems you have to connect to to your Solution Manager ? How many remote customer's connections do you have to allow trough Service Backbone or similar ?

And the last and more important, it's no easy to explain some customer than they have to do that work for they service readiness under they sap support maintenance, so if you have 5 customers for the PCOE and 3 of them are not agree to allow that solution manager connections, configurations, you will not get the minimum of 85% of productive customer's system connected to your solution manager.Think if you have a higher number of supported customers.

You can find more information on the next link:

https://websmp101.sap-ag.de/partneredge/pcoe

https://websmp101.sap-ag.de/~sapidb/011000358700001044852013E/GL_MPT_TSG_oct2013.pdf

https://websmp101.sap-ag.de/~sapidb/011000358700000247702013E/GL_SHD_PCoE_Checklist.zip

Hope that this short tip can help you,

Best Regards,

Luis

[Jorge · Accepted solution]

Hello Everybody!

Be aware that PartnerEdge Portal has changed and the new PCoE webpage quick link now is https://partneredge.sap.com/en/partnership/support/pcoe-certi.html

And now partners have available toolkits regarding the three main pillars: processes, infrastructure and people. Partners need to ensure use the latest information always available at PartnerEdge Portal.

Access the toolkits:

• SAP PCOE Preparation: People | Processes | Infrastructure

Regards,

Jorge