Error In Contract Generation

[Former Member]

Hello Experts

We are getting an error in the contract generation process in SAP Sourcing system. The error message is coming as "Your request has failed because of an unexpected error. Contact the system administrator".

We checked the logs in FCI directory of Word Service and found the below error:

local3

DEBUG

class=WordService.asmx.cs;sessionid=5KySsFEBFeVrO-81cjHGL-8GUQ08RgEqedQA_SAP;username=-xxxxxxxxxxxx Soni;server=ABC123;method=finalCleanup;exception=System.IO.IOException: The process cannot access the file 'D:\fci\temp\635367863721207478\CONTENT1_RFP_Invitation.docx' because it is being used by another process.|   at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)|   at System.IO.File.Delete(String path)|   at Frictionless.Web.Services.WordService.insertDocContent(DocumentContent tempContent, AssemblyDocMsg msg, String tempPath, Boolean bStructured, Int32 index) in c:\inetpub\wwwroot\WordService\App_Code\WordService.asmx.cs:line 2709|   at Frictionless.Web.Services.WordService.insertDocContents(AssemblyDocMsg msg, String tempPath, Boolean bStructured) in c:\inetpub\wwwroot\WordService\App_Code\WordService.asmx.cs:line 2593;stacktrace=   at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)|   at System.IO.File.Delete(String path)|   at Frictionless.Web.Services.WordService.insertDocContent(DocumentContent tempContent, AssemblyDocMsg msg, String tempPath, Boolean bStructured, Int32 index) in c:\inetpub\wwwroot\WordService\App_Code\WordService.asmx.cs:line 2709|   at Frictionless.Web.Services.WordService.insertDocContents(AssemblyDocMsg msg, String tempPath, Boolean bStructured) in c:\inetpub\wwwroot\WordService\App_Code\WordService.asmx.cs:line 2593

finalCleanup() started

We had checked that the Word Service is up and no other process is listening on the Port 80 or 445 it is configured on. We are using NW 7.3 SP08 and Sourcing Version 9.0 SP15.

Any help will be much appreciated.

Regards

Utsav

[kushagra_agrawal]

Hi Utsav,

Kindly restart the Contract Gen Server. Hope it would resolve your problem.

Let me know if your problem gets resolved.

Also refer the below blog, may be it helps you in anyways.

http://scn.sap.com/community/sourcing/blog/2013/03/28/general-contract-generation-checklist-for-clm-...

Thanks,

Kushagra A