Application not starting after Logoff

[Former Member]

Hello,

I've got a problem with the login after making a logoff.

1. I use the logoff? Service URL in my ITS Service as my redirect Link

2. I use the Transaction LM01

3. When I login, LM01 starts and I see the Menu

I have two possibilities to logoff:

1. Logoff with F8

2. Logoff with Button at LM01

At Logoff with F8, I'll get the popup with the question, if I really want to logoff. When I click OK, I'll get the Login screen and I can login again.

If I logoff with the Button on the left site of the LM01 Menu Screen, I wouldn't get the popup. I see the Login screen direct.

Now, if I Login again, I see the Message "Application starting" and after some seconds, I'll see the Login screen again. I can repeat the login and same happens.

This happens at Internet Explorer at my PC and on the NAURTECH Browser on my MDTs.

Could anybody help me?

Thanks a lot!

Regards,

Peter

[former_member194364]

Hi Peter,

What are the 'GUI Configuration' settings of the ITSMobile Service in SICF?

What BASIS and Kernel patch levels are you using?

Regards,

Oisin

[Former Member]

Hello Oisin,

thanks for your reply.

BASIS: 731 Level 0005

The GUI Configurations:

~THEME 99

~TRANSACTION LM01

~ITSMOBILE 1

~SOURCES Zxxxxx, itsmobile, itsmobile01, system

~POPUPS 1

~SHOW_SYSTEM_MODAL 1

~ITSMOBILECSSINCLUDE MOBILE

~ITSMOBILE1UNITWIDTH 9

~ITSMOBILEMSGSOUND 1

~DYNPRO_COMPRESSION 1

~DISCONNECTONCLOSE 1

~ITSMOBILENOCUAINCLUDE 1

~ITSMOBILESOUNDINCLUDE CETERM_SOUND

Regards,

Peter

[former_member194364]

Hi Peter,

What is the Kernel version and patch level being used?

the following SAP notes might be relevant here:

#1039335 Incomplete logoff from an ITS WebGUI application
#1322944 ABAP: HTTP security session management

Even though the first note talks about WEBGUI service - check the ICF
settings of your service Z**** with respect to this note.

Regards,

Oisin

[Former Member]

Hello Oisin,

Kernel: 721

Patch Level: 100

I`ve configured my Service like Note 1039335 only "Fields Authentification".

Thank you for your help!

[former_member194364]

Hello Peter,

If you execute the transaction SICF_SESSIONS - what information does it show you?

If you test the Z service with only the following GUI Configurations parameters:

~THEME 99

~TRANSACTION LM01

~ITSMOBILE 1

~SOURCES Zxxxxx, itsmobile, itsmobile01, system

what is the result of selecting the "Logoff Button" icon?

Regards,

Oisin

[Former Member]

Hello Oisin,

same result at testing with only these four parameters.

"SAP Logoff Button" works fine.

I can logoff and login again and see the LM01.

No Access to SICF_SESSIONS...

Regards,

Peter

[former_member194364]

Hello Peter,

Access to SICF_SESSIONS is the key here - or else trace using HTTPWatch

Try using the information from note

1777513 - WebGUI logoff does not work

to analyse the HTTPWatch trace.

Regards,

Oisin

[Former Member]

Hello Oisin,

now, I have an User which have access to this transaction.

Please, can you tell me what I have to do to analyse correctly with SICF_SESSIONS?

Thanks,

Regards,
Peter

[former_member194364]

Hello Peter,

Re SICF_SESSIONS

Use the note

1322944 - ABAP: HTTP security session management

is the HTTP security session management active?

As of release 7.31 the http security management is active per default.

See note 1322944 for additional information.

As per note

1777513 - WebGUI logoff does not work

you have set the redirectURL parameter to the following:

/sap/public/bc/icf/logoff?redirectURL=<my Z service>

i.e

/sap/public/bc/icf/logoff?redirecturl=/sap/bc/gui/sap/its/Zxxxxx

Regards,

Oisin

[Former Member]

Hello Oisin,

the HTTP security session Management is activ.

the redirect URL is as you've written implemented in my Z-Service.

Another point to do?

Thanks a lot for your help!

Regards,

Peter

[former_member194364]

Hi Peter,

Is the service: 'logoff' acually activated? i.e step 1 of note 1777513 carried out

"Activate the service tree /sap/public/bc/icf/logoff in your system using

transaction SICF."

You may also need to apply the note

1876763 - S messages in ICF runtime cause dialog box in ITS Framework

it has SNOTE correction for: SAPKB73105

Regards,

Oisin

[Former Member]

Hi Oisin,

do you mean, that after SNOTE implementation the popup after Logout (Question, if the User really want to logoff) will come after logoff with F8-Button on LM01, too?

Logoff Service is actually activated...

Regards,

Peter

[former_member194364]

Hi Perter,

Should have spotted this earlier.

Can you add the parameter

~popups 1

again and retest.

And then also change the parameter

~sources Zxxxxx, itsmobile

(the two last parameters are not relevant )

Another more relevant/useful ITSMobile KBA. 1980475 ITSMobile - Configuration settings regarding Logon and Logoff

Regards,

Oisin