GRC 10 EAM- Work Items generated but mail is not trigger to Controller.

[former_member208207]

Hi All,

In EAM i am able to received  log in notification mail,But EAM -Controller is not able to received mail .for ref please see the attached screen shot

Here one Issue.

Work items generated properly ,But in search request results Showing like below.

Instance Status  =Aborted

Instance Approval Status = Error

so open this request ,Work items are generated ,for ref please see the below screen shot

and then i checked Audit log ,below message is there

Submission failure of request FF_USER using FFID-TEST on D26300/FFLOG/53828355378F18A0E10080000A02400E - Process ID SAP_GRAC_FIREFIGHT_LOG_REPORT

I am attaching both screen shots please help me ,I need very urgent.

thanks,

Suresh

[former_member204204]

Hi,

Schedule Firefighter Workflow Sync Job for the controller to receive the logs.

Regards,

Neeraj Agarwal

[former_member208207]

Hi Neeraj

I Run the Log sync update  and WORKFLOW - SYNC jobs..

this is not a issue..main thing is FFLog workflow report..

Work items generated properly ,But in search request results Showing like below.

Instance Status  =Aborted

Instance Approval Status = Error

if this resolve max ,issue is resolve..

thanks,

Suresh

[former_member193066]

Hello,

Please check you initiator? and let me know if version is generated?

do you have ARM configured?

have you maintained number range?

Regards,

Prasant

[former_member208207]

Hi Prasant..

I have ARM ,But right now i am not using, Now only using EAM,

Now if i generate Version its throwing Error

"Error when generating a new version 000001 for process SAP_GRAC_FIREFIGHT_LOG_REPORT "

Yesterday i generated its worked fine.

Suresh

[Colleen]

As mentioned already, please check agent for your stage

[former_member208207]

Hi Colleen ,

Please the below screen shot for agent ,Please let me know if any change required.

[Colleen]

Which agent is assigned on the stage Grac_default_stage?

[former_member208207]

Hi Colleen,

You are right ,if i am not wrong,

i didn't assigned any agent in default stage in Maintain Paths (stage 5),see the below screen shot

So you want me to add  agent id as  GRAC_SPM_CNTRL_AGENT

as shown in below screen

thanks

[Colleen]

Hi Suresh

I don't want you to do anything

However, if you want the FF Controller to receive the logs, then yes you should assign the agent to that path and then generate the MSMP version.

If you also want the agent to receive a notification, then you need to copy the Agent Rule to make one for Notification so you can set that up as well.

The submit error for a Process Id error means you've missed something in your MSMP

Regards

Colleen

[Former Member]

Hi Suresh , Is this error resolved ?

[Former Member]

Hi Colleen,

i have assigned the agent as PFCG Role with appropriate UserID .. but still no luck

[Former Member]

Hi Suresh,

Is this resolved.

[former_member193066]

Hello,

Please ensure  controller has email id maintained in SU01 of GRC System..

REgards,

Prasant

[former_member208207]

Hi,

i already maintain email in SU01 screen

thanks

[former_member193066]

Hello,

Can you please provide screenshot for controller ..

when you go to SETUP in NWBC.. in controller .. what is notification type you have maintained?

and what is version of SAP_GRAC_FIREFIGHT_LOG_REPORT?

Regards,

Prasant

[former_member208207]

Hi Prasant,

Notification Type = WorkFlow

see below screen shot

[former_member193066]

ok.

please provide audit log.. and what is notification settings. in MSMP maintained for that stage?

Regards,

Prasant

[former_member208207]

Hi Prasant,

Please the below screen shot for Audit Log

[Colleen]

Hi Suresh

Did you configure the MSMP for SAP_GRAC_FIREFIGHT_LOG_REPORT?

I need very urgent.

Very few people raise something on this community that is not urgent. Please be mindful that everyone on this community volunteers their free time to provide assistance. Telling us it is urgent will not speed up response.

Regards

Colleen

Message was edited by: Colleen Lee don't tell us it's urgent!

[former_member208207]

Yes colleen,

I configured.

[Colleen]

Hi Suresh

What did you configure as the error message implies there is an issue with it?

What is your initiator rule and mappings through to Path? Did you account for all scenarios?

Regards

Colleen

[former_member208207]

Hi Colleen,

Workflow is not a problem..please see the below screen shot

[Colleen]

did you specific an Agent Id on the Maintain Stages for GRAC_DEFAULT_STAGE? Sorry, screen shots hard to see