on 05-26-2014 6:52 PM
Hi,
You can customize this blocks display using crm_ui customization or Authorization.
or IT Service Management Roles and Authorizations - SAP IT Service Management on SAP Solution Manager -... -> 4.2.2 Role configuration key
check any of these ways, this is controlled.
But I also found some of the sap notes like , might be you can find the relevant
1748394 - ITSM 7.1 - Assignment Block "SAP Notes"
1896509 - Editability of SAP Notes in Assignment block not working
Thanks and best regards
Jansi
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