search using second categorization schema not working

[Former Member]

Hi.

We're currently using SolMan 7.1 for quite some time now and we've successfully set up 2 categorization schemas.  However, we recently noticed that the second categorization schema doesn't seem to work when we try to search for transactions using categories from this schema.  Can you pls. give us an idea on what configurations we could be missing out on?  Will greatly appreciate your help.  Thanks in advance.

Regards,

Theresa

[artemzhegalin]

Theresa Viña Ng wrote:

Hi.

We're currently using SolMan 7.1 for quite some time now and we've successfully set up 2 categorization schemas.  However, we recently noticed that the second categorization schema doesn't seem to work when we try to search for transactions using categories from this schema.  Can you pls. give us an idea on what configurations we could be missing out on?  Will greatly appreciate your help.  Thanks in advance.


Regards,
Theresa
 

Hello, Theresa. I don't know if this problem is still actual for you - but may be SAP Note 2060164 (Category search criteria is not working for 2nd MLC schema) will help you...

BR,

Artem

[VJain]

Hi Theresa,

Please have a look in the ITSM Guide for Multilevel Categorization Schema in our SCN:

https://websmp102.sap-ag.de/~sapidb/011000358700000086922013E

Note: 1720381 - ChaRM: search by Category Text result incomplete in WCUI

Thanks

Vikram

[Former Member]

Hi, Vikram.

Thank you for the feedback.  We actually used the guide that you mentioned when we set up the 2 categorization schemas.  The problem is that the category search criterion doesn't seem to accept the category values from the second categorization schema.  Also, the note that you recommended doesn't seem to apply to our system because the 2 correction instructions refer to SAPKITL704 and SAPKITL05 support package versions/release for the ST component while our system already has SAPKITL06.

Regards,

Theresa