sap windows gui issue

[junwu]

Hi,

I have some problem with the sap windows gui.

it's my personal computer, which hasn't been used for one year.

it was working, recently i try to open sap gui from that computer to connect to sap system, it just quit...

i have reinstalled and patched to latest, it still doesn't work

if i try to connect to an inaccessible server, it shows the standard connecting screen and error message, which is fine.

if i try to connect to an accessible server, the whole gui just disappeared immediately when i click the entry to connect. where can i find the error log for this? how can i troubleshoot this? i also checked the windows event, nothing there.

can someone throw me some lights?

Best regards,

Jun

[robert_wiegand · Accepted solution]

Hello Jun,

We had this exact problem. Ultimately, it wasn't an SAP GUI issue. The problem was just visible in the SAP GUI when selecting a system from the logon pad. The GUI would crash. No errors and the installation check would finish with no errors.

The problem was related to an old piece of software being removed as part an installation for new software. The software in question was unrelated to SAP. The software was: Business Call Center_User Interface 32.015, which is probably not the case for you, but probably some piece of software was removed.

The removal of this software removed some Windows 7 DLLs which SAP needed to function. I don't know the file names of these DLL file as my software techs found them and resolved the issue. They had to compare DLLs from a good PC with the broken PC and found the missing ones. Appearently, the SAP GUI will look for the missing DLL and if doesn't find it, it trys a different one, that causes this problem.

Reinstallation of the SAP GUI did not fix the issue. My techs created a workaround to put the missing DLLs back and re-register them.

I hope this helps. This took a few weeks to figure out for us.

[junwu · Accepted solution]

Hi Robert,

Thanks for the update.

I just reinstalled the OS.

Best regards,

Jun

[robert_wiegand · Accepted solution]

Update:

I spoke to our tech and found out that the DLLs where not removed. It was the pointers to the DLLs in registry that where removed.

Below is example of the REG fix they implemented by putting back these keys. Unfortunately there are alot more keys than are shown below. Plus the keys may be different depending on the application. Although, most of the keys in questions were related to OLEDB.

[HKEY_CLASSES_ROOT\CLSID\{039EA4C0-E696-11d0-878A-00A0C91EC756}]

[HKEY_CLASSES_ROOT\CLSID\{039EA4C0-E696-11d0-878A-00A0C91EC756}\InprocServer32]
@=hex(2):43,00,3a,00,5c,00,57,00,49,00,4e,00,44,00,4f,00,57,00,53,00,5c,00,73,\
00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,6d,00,73,00,6a,00,74,00,\
65,00,73,00,34,00,30,00,2e,00,64,00,6c,00,6c,00,00,00
"ThreadingModel"="Both"

[HKEY_CLASSES_ROOT\CLSID\{039EA4C0-E696-11d0-878A-00A0C91EC756}\TypeLib]
@="{2358C810-62BA-11d1-B3DB-00600832C573}"

[HKEY_CLASSES_ROOT\CLSID\{06210E88-01F5-11D1-B512-0080C781C384}]
@="PSFactoryBuffer"

[HKEY_CLASSES_ROOT\CLSID\{06210E88-01F5-11D1-B512-0080C781C384}\InProcServer32]
@=hex(2):25,00,43,00,6f,00,6d,00,6d,00,6f,00,6e,00,50,00,72,00,6f,00,67,00,72,\
00,61,00,6d,00,46,00,69,00,6c,00,65,00,73,00,25,00,5c,00,53,00,79,00,73,00,\
74,00,65,00,6d,00,5c,00,4f,00,6c,00,65,00,20,00,44,00,42,00,5c,00,6d,00,73,\
00,64,00,61,00,70,00,73,00,2e,00,64,00,6c,00,6c,00,00,00
"ThreadingModel"="Both"

Like you said Jun, it's just easier in some cases to re-install the OS. Do not apply these keys to your registry, because this is a sub-set of the keys. This is just an example of what we needed to do to resolve our issue. Anyone running into this issue will need to determine what the correct keys are. You could use a tool like RegShot to compare reg versions if you know the offending application that is stripped the reg keys. Knowing the app is half the battle.

rbw

[Former Member]

Make sure you have selected the correct components while installing SAP Gui.

[jude_bradley]

Hello Mr Wu,

You will need to

1) ensure no errors are occurring with the latest sapgui patch installed.

2) Open a message in BC-FES-GUI after following note

http://service.sap.com/sap/support/notes/1387962

has been followed.

[junwu]

Hi Jude,

I clicked the button "Check SAP GUI installation", there is no error.

initially there was some error, one of them is DhtmlEd.msi is not installed. so I install that one separately. when i install that one, it ask me the path of DhtmlEd.msi, it was pointing to a path which is not exiting anymore.

Best regards,

Jun

[Former Member]

Hello Jun,

This reference to DhtmlEd.msi pertains to a very old version of BEX that is no longer supported. I would highly recommend updating the NwSapSetup.exe to patch 46. Then, deinstall the sapgui with following command line in START -> RUN nwsapsetup /uninstall /all. You need administrative user rights for this. Verify the directory is gone and delete anything remaining of the application. Then, reinstall using the DVD compilation 3 and patch to appropriate level.

Cheers,

Dan Mead

[gammarayburst]

Dear Ju,

you have written that you have updated to the latest version, but from your log it is visible that you are running saplogon 7300.3.8.1084 which means patch level 8. However, patch level 9 (7300.3.9.1084) was already available at that time. This means that you either have not updated to the latest version or that something in the update process went wrong and you have mixed SAP GUI file versions in the program directory. In your case, I would uninstall any SAP GUI related software (SAP GUI, ECL viewer etc.), reboot (don't skip this step) and do a fresh install. Then update to patch level 9 and see, if it works.

Regards

[junwu]

Hi Michael,

exactly followed, still no luck.

find a similar case in scn

Best regards,

Jun

[gammarayburst]

I have no idea what could help you here besides the already mentioned SAP notes http://service.sap.com/sap/support/notes/2002879 and http://service.sap.com/sap/support/notes/499555.

Have you tried to connect from the command line as well?

Like so:

"C:\Program Files (x86)\SAP\FrontEnd\SAPgui\sapshcut.exe" -system=<SID> -language=EN -client=<CLIENTNUMBER> -gui="/H/FQDN-OF-YOUR-SAP-SERVER <SYSTEMNUMBER>" -user=<USERNAME> -pw=<PASSWORD>

Adapt the parameters to your needs, e.g.

"C:\Program Files (x86)\SAP\FrontEnd\SAPgui\sapshcut.exe" -system=P02 -language=EN -client=007 -gui="/H/YOUR.SAP-SERVER.COM 01" -user=WUJ -pw=UT/&5(HG

(You can view the available parameters by typing "C:\Program Files (x86)\SAP\FrontEnd\SAPgui\sapshcut.exe" /?

DNS must work for that and remember that your password is visible while you type it in.)

This doesn't exactly answer your question, but it may help you to work from your PC, until you found a solution.

Best regards

Michael

[junwu]

Hi Michael,

I tried, same result....i opened the gui before execution, the gui will be gone after the command is executed.

Best regards,

Jun

[Former Member]

Hello Jun,

Besides activating any of SAP GUI traces you might want to apply patch 46 of SAPSETUP.

Cheers,

Dan Mead

[junwu]

Hi Dan,

do you have any link regarding how to patch sapsetup?

Best regards,

Jun

[Former Member]

Hello Jun,

SDN path is SAP Technology Components ->SL TOOLSET-> SL TOOLSET 1.0-> Entry by Component->SAPSetup9.0->Support Package Patches->Windows Server IA32 32bit

I didn't see anything in core patch 9 that could cause this issue.

Cheers,

Dan Mead

SAP GUI 730 Patch 8 and 9 Corrections.xlsm.txt.zip

[junwu]

Hi Daniel,

I have downloaded SAPSETUP90P3SP00P_46-20008539.EXE.

when i execute, it shows following

how to proceed?

Best regards,

Jun

[Former Member]

You downloaded the wrong one. You need either download SAPSETUP90P1SP00P_46-20008539.EXE or SAPSETUPP90SP00_0_WUS.exe. Do not use SAPSETUP90SP00_0_PDB.exe .

If you use Automatic Work Station Update then use SAPSETUPP90SP00_0_WUS.exe. Otherwise, use SAPSETUP90P1SP00P_46-20008539.EXE.

Cheers,

Dan Mead

[junwu]

Hi Dan,

I downloaded this SAPSETUP90P1SP00P_46-20008539.EXE.

when I install, i got this.

Best regards,

Jun

[Former Member]

Ok, that just informational. Not sure how you got the latest version without knowingly doing so.

Cheers,

Dan Mead

[junwu]

**********************************************************************

*** SAP PC VERSION INFORMATION: saplogon.exe

**********************************************************************

MAIN MODULE INFORMATION:

saplogon.exe

SAP Logon for Windows

730 Final Release

7300.3.8.1084

1478436

SYSTEM INFORMATION:

Operating system: Windows 7 Ultimate 6.1 (7601)

Service Pack 1

current dir.....: D:\Users\Jun\Documents\SAP\SAP GUI

path............: C:\Program Files (x86)\SAP\FrontEnd\SAPgui;C:\Program Files (x86)\Common Files\SAP Shared;C:\Program Files\RA2HP\;C:\jdk1.6x86\bin;C:\Program Files\Common Files\Microsoft Shared\Windows Live;C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Program Files (x86)\Common Files\Lenovo;C:\Program Files (x86)\Lenovo\Access Connections\;C:\Program Files (x86)\Windows Live\Shared;C:\Program Files (

LOADED MODULES:

Name Path Product-Version File-Version Size Date/Time

-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

actxprxy.dll C:\Windows\SysWOW64\ 6.1.7601.17514 6.1.7601.17514 309760 20.11.2010 17:18

ADVAPI32.dll C:\Windows\syswow64\ 6.1.7600.16385 6.1.7601.18247 640512 29.08.2013 09:48

api-ms-win-downlevel-advapi32-l1-1-0.dll C:\Windows\syswow64\ 6.2.9200.16492 6.2.9200.16492 10752 27.02.2013 13:49

api-ms-win-downlevel-normaliz-l1-1-0.dll C:\Windows\syswow64\ 6.2.9200.16492 6.2.9200.16492 2560 27.02.2013 13:49

api-ms-win-downlevel-ole32-l1-1-0.dll C:\Windows\syswow64\ 6.2.9200.16492 6.2.9200.16492 5632 27.02.2013 13:49

api-ms-win-downlevel-shell32-l1-1-0.dll C:\Windows\system32\ 6.2.9200.16492 6.2.9200.16492 3072 27.02.2013 13:49

api-ms-win-downlevel-shlwapi-l1-1-0.dll C:\Windows\syswow64\ 6.2.9200.16492 6.2.9200.16492 9728 27.02.2013 13:49

api-ms-win-downlevel-shlwapi-l2-1-0.dll C:\Windows\system32\ 6.2.9200.16492 6.2.9200.16492 5632 27.02.2013 13:49

api-ms-win-downlevel-user32-l1-1-0.dll C:\Windows\syswow64\ 6.2.9200.16492 6.2.9200.16492 4096 27.02.2013 13:49

api-ms-win-downlevel-version-l1-1-0.dll C:\Windows\syswow64\ 6.2.9200.16492 6.2.9200.16492 3072 27.02.2013 13:49

apphelp.dll C:\Windows\system32\ 6.1.7600.16385 6.1.7601.17514 295936 20.11.2010 17:18

ATL100.DLL C:\Windows\system32\ 10.00.40219.325 10.0.40219.325 138056 11.06.2011 01:58

AUDIOSES.DLL C:\Windows\system32\ 6.1.7600.16385 6.1.7601.17514 195584 20.11.2010 17:18

AVRT.dll C:\Windows\system32\ 6.1.7600.16385 6.1.7600.16385 14336 14.07.2009 09:14

CFGMGR32.dll C:\Windows\syswow64\ 6.1.7601.17621 6.1.7601.17621 145920 24.05.2011 18:39

CLBCatQ.DLL C:\Windows\syswow64\ 6.1.7600.16385 2001.12.8530.16385 522240 14.07.2009 09:15

clr.dll C:\Windows\Microsoft.NET\Framework\v4.0.30319\ 4.0.30319.18444 4.0.30319.18444 6915216 30.10.2013 18:17

COMCTL32.dll C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2\ 6.1.7600.16385 6.10.7601.17514 1680896 20.11.2010 16:55

COMDLG32.dll C:\Windows\syswow64\ 6.1.7600.16385 6.1.7601.17514 485888 20.11.2010 17:18

convlib.dll C:\Program Files (x86)\SAP\FrontEnd\SAPgui\ 730 Final Release 7300.3.8.0 442432 27.02.2014 14:34

CRYPT32.dll C:\Windows\syswow64\ 6.1.7601.18277 6.1.7601.18277 1168384 06.10.2013 03:57

CRYPTBASE.dll C:\Windows\syswow64\ 6.1.7600.16385 6.1.7600.16385 36864 14.07.2009 09:15

CRYPTSP.dll C:\Windows\system32\ 6.1.7600.16385 6.1.7600.16385 78848 14.07.2009 09:15

cscapi.dll C:\Windows\system32\ 6.1.7601.17514 6.1.7601.17514 34816 20.11.2010 17:18

davclnt.dll C:\Windows\System32\ 6.1.7601.18201 6.1.7601.18201 81920 04.07.2013 19:51

DAVHLPR.dll C:\Windows\System32\ 6.1.7600.16385 6.1.7600.16385 19456 14.07.2009 09:15

dbghelp.dll C:\Program Files (x86)\SAP\FrontEnd\SAPgui\ 6.6.0007.5 6.6.7.5 1030144 08.07.2006 13:12

DEVOBJ.dll C:\Windows\syswow64\ 6.1.7601.17621 6.1.7601.17621 64512 24.05.2011 18:40

dfshim.dll C:\Windows\SysWOW64\ 4.0.41209.0 4.0.40305.0 1130824 05.11.2010 06:58

dhcpcsvc.DLL C:\Windows\system32\ 6.1.7600.16385 6.1.7600.16385 61952 14.07.2009 09:15

dhcpcsvc6.DLL C:\Windows\system32\ 6.1.7601.17970 6.1.7601.17970 44032 10.10.2012 01:40

DNSAPI.dll C:\Windows\system32\ 6.1.7600.16385 6.1.7601.17570 270336 03.03.2011 13:38

DropboxExt.22.dll C:\Users\Jun\AppData\Roaming\Dropbox\bin\ 1.0.0.1 1.0.0.22 131248 11.09.2013 10:09

drprov.dll C:\Windows\System32\ 6.1.7600.16385 6.1.7600.16385 18944 14.07.2009 09:15

DUI70.dll C:\Windows\system32\ 6.1.7600.16385 6.1.7600.16385 717824 14.07.2009 09:15

DUser.dll C:\Windows\system32\ 6.1.7600.16385 6.1.7600.16385 181248 14.07.2009 09:15

dwmapi.dll C:\Windows\system32\ 6.1.7600.16385 6.1.7600.16385 67072 14.07.2009 09:15

EhStorAPI.dll C:\Windows\system32\ 6.1.7600.16385 6.1.7601.17514 128512 20.11.2010 17:18

EhStorShell.dll C:\Windows\system32\ 6.1.7600.16385 6.1.7600.16385 189952 14.07.2009 09:15

explorerframe.dll C:\Windows\system32\ 6.1.7600.16385 6.1.7601.17514 1493504 20.11.2010 17:19

fwpuclnt.dll C:\Windows\System32\ 6.1.7600.16385 6.1.7601.18283 216576 12.10.2013 10:01

GDI32.dll C:\Windows\syswow64\ 6.1.7601.18275 6.1.7601.18275 311808 03.10.2013 10:00

gdiplus.dll C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.18120_none_72d2e82386681b36\ 6.1.7601.18120 6.1.7601.18120 1625088 03.04.2013 12:50

gngmb.dll C:\Program Files (x86)\SAP\FrontEnd\SAPgui\ 730 Final Release 7300.3.8.1016 200768 27.02.2014 14:34

guirfc.dll C:\Program Files (x86)\SAP\FrontEnd\SAPgui\ 7300.3.526.0 7300.3.526.7906 4129344 27.02.2014 14:34

guixt.dll C:\Program Files (x86)\SAP\FrontEnd\SAPgui\ 2014.1.1 2014.1.1.0 2915840 27.02.2014 14:30

hkvolkey.DLL C:\Program Files\LENOVO\HOTKEY\ 1.01 1.0.1.0 79224 13.03.2008 17:46

ieframe.DLL C:\Windows\system32\ 11.00.9600.17041 11.0.9600.17041 11745792 06.03.2014 14:36

ieproxy.dll C:\Program Files (x86)\Internet Explorer\ 11.00.9600.17041 11.0.9600.17041 271360 06.03.2014 13:31

iertutil.dll C:\Windows\syswow64\ 11.00.9600.17041 11.0.9600.17041 2178048 06.03.2014 15:47

IMM32.dll C:\Windows\syswow64\ 6.1.7601.17514 6.1.7601.17514 119808 20.11.2010 17:08

intl3_tsvn32.dll C:\Program Files\TortoiseSVN\bin\ 0.14.6.0 0.14.6.0 45960 08.10.2012 23:42

IPHLPAPI.DLL C:\Windows\system32\ 6.1.7600.16385 6.1.7601.17514 103936 20.11.2010 17:19

kernel32.dll C:\Windows\syswow64\ 6.1.7601.18015 6.1.7601.18409 1114112 04.03.2014 17:16

KERNELBASE.dll C:\Windows\syswow64\ 6.1.7601.18015 6.1.7601.18409 274944 04.03.2014 17:16

ksuser.dll C:\Windows\system32\ 6.1.7600.16385 6.1.7600.16385 4608 14.07.2009 09:15

libapr_tsvn32.dll C:\Program Files\TortoiseSVN\bin\ 1.4.6 1.4.6.0 129024 08.10.2012 22:36

libaprutil_tsvn32.dll C:\Program Files\TortoiseSVN\bin\ 1.3.12 1.3.12.0 205312 08.10.2012 22:36

libsasl32.dll C:\Program Files\TortoiseSVN\bin\ 2.1.24.0 2.1.24.0 70536 08.10.2012 23:42

libsvn_tsvn32.dll C:\Program Files\TortoiseSVN\bin\ 1.7.7 (r1393599) 1.7.7.17343 3078656 08.10.2012 22:39

LINKINFO.dll C:\Windows\system32\ 6.1.7600.16385 6.1.7600.16385 22016 14.07.2009 09:15

LPK.dll C:\Windows\syswow64\ 6.1.7601.18177 6.1.7601.18177 25600 06.06.2013 12:57

mdnsNSP.dll C:\Program Files (x86)\Bonjour\ 3,0,0,10 3.0.0.10 121704 31.08.2011 03:05

mfc100.dll C:\Windows\system32\ 10.00.40219.325 10.0.40219.325 4397384 11.06.2011 05:58

MFC100ENU.DLL C:\Windows\system32\ 10.00.40219.325 10.0.40219.325 55120 11.06.2011 05:58

midimap.dll C:\Windows\system32\ 6.1.7600.16385 6.1.7600.16385 16896 14.07.2009 09:15

MMDevAPI.DLL C:\Windows\system32\ 6.1.7600.16385 6.1.7601.17514 213504 20.11.2010 17:19

MPR.dll C:\Windows\system32\ 6.1.7600.16385 6.1.7600.16385 64000 14.07.2009 09:15

MSACM32.dll C:\Windows\system32\ 6.1.7600.16385 6.1.7600.16385 72192 14.07.2009 09:15

msacm32.drv C:\Windows\system32\ 6.1.7600.16385 6.1.7600.16385 20992 14.07.2009 09:14

MSASN1.dll C:\Windows\syswow64\ 6.1.7601.17514 6.1.7601.17514 34304 20.11.2010 17:19

mscoree.dll C:\Windows\SysWOW64\ 4.0.40305.0 4.0.40305.0 297808 05.11.2010 06:58

mscoreei.dll C:\Windows\Microsoft.NET\Framework\v4.0.30319\ 4.0.30319.18408 4.0.30319.18408 505424 11.09.2013 21:21

MSCTF.dll C:\Windows\syswow64\ 6.1.7600.16385 6.1.7600.16385 828928 14.07.2009 09:15

MSIMG32.dll C:\Windows\system32\ 6.1.7600.16385 6.1.7600.16385 4608 14.07.2009 09:15

msls31.dll C:\Windows\system32\ 3.10.0.0 3.10.349.0 182272 08.11.2013 22:22

MSVCP100.dll C:\Windows\system32\ 10.00.40219.325 10.0.40219.325 421200 11.06.2011 05:58

MSVCP90.dll C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6161_none_50934f2ebcb7eb57\ 9.00.30729.6161 9.0.30729.6161 569680 16.06.2011 07:11

MSVCR100.dll C:\Windows\system32\ 10.00.40219.325 10.0.40219.325 773968 11.06.2011 01:58

MSVCR110_CLR0400.dll C:\Windows\system32\ 11.00.50938.18408 11.0.50938.18408 863344 11.09.2013 21:21

MSVCR90.dll C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6161_none_50934f2ebcb7eb57\ 9.00.30729.6161 9.0.30729.6161 653136 16.06.2011 07:11

msvcrt.dll C:\Windows\syswow64\ 7.0.7601.17744 7.0.7601.17744 690688 16.12.2011 15:52

mswsock.dll C:\Windows\System32\ 6.1.7600.16385 6.1.7601.18254 231424 08.09.2013 10:03

msxml6.dll C:\Windows\System32\ 6.30.7601.17988 6.30.7601.17988 1389568 01.11.2012 12:47

napinsp.dll C:\Windows\system32\ 6.1.7600.16385 6.1.7600.16385 52224 14.07.2009 09:16

NETAPI32.dll C:\Windows\system32\ 6.1.7601.17887 6.1.7601.17887 57344 05.07.2012 05:16

netutils.dll C:\Windows\system32\ 6.1.7601.17514 6.1.7601.17514 22528 20.11.2010 17:20

NetworkExplorer.dll C:\Windows\system32\ 6.1.7600.16385 6.1.7601.17514 1661440 20.11.2010 17:20

NLAapi.dll C:\Windows\system32\ 6.1.7601.17761 6.1.7601.17761 52224 13.01.2012 15:12

normaliz.DLL C:\Windows\syswow64\ 6.1.7600.16385 6.1.7600.16385 2048 14.07.2009 09:09

NSI.dll C:\Windows\syswow64\ 6.1.7600.16385 6.1.7600.16385 8704 14.07.2009 09:16

ntdll.dll C:\Windows\SysWOW64\ 6.1.7600.16385 6.1.7601.18247 1292192 29.08.2013 09:50

ntlanman.dll C:\Windows\System32\ 6.1.7600.16385 6.1.7601.17514 69120 20.11.2010 17:20

ntmarta.dll C:\Windows\system32\ 6.1.7600.16385 6.1.7600.16385 121856 14.07.2009 09:16

ntshrui.dll C:\Windows\system32\ 6.1.7600.16385 6.1.7601.17755 442880 04.01.2012 16:58

ole32.dll C:\Windows\syswow64\ 6.1.7600.16385 6.1.7601.17514 1414144 20.11.2010 17:20

OLEACC.dll C:\Windows\system32\ 6.1.7601.17676 7.0.0.0 233472 27.08.2011 12:26

OLEAUT32.dll C:\Windows\syswow64\ 6.1.7601.17676 6.1.7601.17676 571904 27.08.2011 12:26

OpenText32.dll C:\Program Files (x86)\Lingoes\Translator2\ - - 335872 30.03.2013 01:05

pnrpnsp.dll C:\Windows\system32\ 6.1.7600.16385 6.1.7600.16385 65024 14.07.2009 09:16

PortableDeviceApi.dll C:\Windows\system32\ 6.1.7600.16385 6.1.7601.17514 547840 20.11.2010 17:20

profapi.dll C:\Windows\system32\ 6.1.7600.16385 6.1.7600.16385 31744 14.07.2009 09:16

PROPSYS.dll C:\Windows\system32\ 7.00.7600.16385 7.0.7601.17514 988160 20.11.2010 17:20

PSAPI.DLL C:\Windows\syswow64\ 6.1.7600.16385 6.1.7600.16385 6144 14.07.2009 09:16

rasadhlp.dll C:\Windows\system32\ 6.1.7600.16385 6.1.7600.16385 11776 14.07.2009 09:16

RPCRT4.dll C:\Windows\syswow64\ 6.1.7600.16385 6.1.7601.18205 663552 09.07.2013 12:52

RpcRtRemote.dll C:\Windows\system32\ 6.1.7601.17514 6.1.7601.17514 46080 20.11.2010 17:21

rsaenh.dll C:\Windows\system32\ 6.1.7600.16385 6.1.7600.16385 242936 14.07.2009 09:17

samcli.dll C:\Windows\system32\ 6.1.7601.17514 6.1.7601.17514 51200 20.11.2010 17:21

SAMLIB.dll C:\Windows\system32\ 6.1.7600.16385 6.1.7600.16385 60928 14.07.2009 09:16

sapawole.dll C:\Program Files (x86)\SAP\FrontEnd\SAPgui\ 730 Final Release 7300.3.8.235 75336 27.02.2014 14:34

sapawrfc.dll C:\Program Files (x86)\SAP\FrontEnd\SAPgui\ 730 Final Release 7300.3.8.256 72264 27.02.2014 14:34

sapdatap.ocx c:\program files (x86)\sap\frontend\sapgui\ 730 Final Release 7300.3.8.281 476744 27.02.2014 14:36

sapdpams.dll C:\Program Files (x86)\SAP\FrontEnd\SAPgui\ 730 Final Release 7300.3.8.827 1563720 27.02.2014 14:35

sapfctrl.dll C:\Program Files (x86)\SAP\FrontEnd\SAPgui\ 730 Final Release 7300.3.8.440 263240 27.02.2014 14:35

sapfdraw.dll C:\Program Files (x86)\SAP\FrontEnd\SAPgui\ 730 Final Release 7300.3.8.299 166472 27.02.2014 14:35

sapfesec.dll C:\Program Files (x86)\SAP\FrontEnd\SAPgui\ 730 Final Release 7300.3.8.74 675400 27.02.2014 14:35

sapfewcb.dll C:\Program Files (x86)\SAP\FrontEnd\SAPgui\ 730 Final Release 7300.3.8.224 75848 27.02.2014 14:35

sapfewcls.dll C:\Program Files (x86)\SAP\FrontEnd\SAPgui\ 730 Final Release 7300.3.8.7 50760 27.02.2014 14:35

sapfewcx.dll C:\Program Files (x86)\SAP\FrontEnd\SAPgui\ 730 Final Release 7300.3.8.211 583752 27.02.2014 14:35

sapfewdp.dll C:\Program Files (x86)\SAP\FrontEnd\SAPgui\ 730 Final Release 7300.3.8.199 485960 27.02.2014 14:35

sapfewdr.dll C:\Program Files (x86)\SAP\FrontEnd\SAPgui\ 730 Final Release 7300.3.8.232 98376 27.02.2014 14:35

sapfewed.dll C:\Program Files (x86)\SAP\FrontEnd\SAPgui\ 730 Final Release 7300.3.8.9 29768 27.02.2014 14:35

sapfewnls.dll C:\Program Files (x86)\SAP\FrontEnd\SAPgui\ 730 Final Release 7300.3.8.25 76872 27.02.2014 14:35

sapfewrm.dll C:\Program Files (x86)\SAP\FrontEnd\SAPgui\ 730 Final Release 7300.3.8.350 116296 27.02.2014 14:35

sapfewtr.dll C:\Program Files (x86)\SAP\FrontEnd\SAPgui\ 730 Final Release 7300.3.8.229 72776 27.02.2014 14:35

sapfewui.dll C:\Program Files (x86)\SAP\FrontEnd\SAPgui\ 730 Final Release 7300.3.8.426 704072 27.02.2014 14:35

sapfewuimsg.dll C:\Program Files (x86)\SAP\FrontEnd\SAPgui\ 730 Final Release 7300.3.8.7 43080 27.02.2014 14:37

sapfewut.dll C:\Program Files (x86)\SAP\FrontEnd\SAPgui\ 730 Final Release 7300.3.8.303 138824 27.02.2014 14:35

sapfhook.dll C:\Program Files (x86)\SAP\FrontEnd\SAPgui\ 730 Final Release 7300.3.8.206 29768 27.02.2014 14:35

sapfront.dll C:\Program Files (x86)\SAP\FrontEnd\SAPgui\ 730 Final Release 7300.3.8.3288 2802760 27.02.2014 14:35

sapguidrw32.dll c:\program files (x86)\sap\frontend\sapgui\ 730 Final Release 7300.3.8.27 1230920 27.02.2014 14:35

sapguifocus.dll c:\program files (x86)\sap\frontend\sapgui\ 730 Final Release 7300.3.8.8 64584 27.02.2014 14:35

sapguilib.dll C:\Program Files (x86)\SAP\FrontEnd\SAPgui\ 730 Final Release 7300.3.8.9034 2418248 27.02.2014 14:35

sapguirm.ocx C:\Program Files (x86)\SAP\FrontEnd\SAPgui\ 730 Final Release 7300.3.8.219 5521480 27.02.2014 14:36

sapguirm32.dll c:\program files (x86)\sap\frontend\sapgui\ 730 Final Release 7300.3.8.22 8311368 27.02.2014 14:35

sapguisv.ocx c:\program files (x86)\sap\frontend\sapgui\ 730 Final Release 7300.3.8.245 374856 27.02.2014 14:36

saplgdll.dll C:\Program Files (x86)\SAP\FrontEnd\SAPgui\ 730 Final Release 7300.3.8.1018 585800 27.02.2014 14:35

saplgmgr.dll C:\Program Files (x86)\SAP\FrontEnd\SAPgui\ 730 Final Release 7300.3.8.31 247880 27.02.2014 14:35

saplgmgr_proxy.dll C:\Program Files (x86)\SAP\FrontEnd\SAPgui\ 730 Final Release 7300.3.8.3 28240 27.02.2014 14:34

saplgnui.dll C:\Program Files (x86)\SAP\FrontEnd\SAPgui\ 730 Final Release 7300.3.8.44 533576 27.02.2014 14:35

saplogon.exe C:\Program Files (x86)\SAP\FrontEnd\SAPgui\ 730 Final Release 7300.3.8.1084 1669192 27.02.2014 14:37

sapmemmgt.dll C:\Program Files (x86)\SAP\FrontEnd\SAPgui\ 730 Final Release 7300.3.8.3 33352 27.02.2014 14:35

sappcfvd.dll C:\Program Files (x86)\SAP\FrontEnd\SAPgui\ 730 Final Release 7300.3.8.33 1092680 27.02.2014 14:35

sappctxt.dll C:\Program Files (x86)\SAP\FrontEnd\SAPgui\ 730 Final Release 7300.3.8.22 129096 27.02.2014 14:35

sapshlib.dll C:\Program Files (x86)\SAP\FrontEnd\SAPgui\ 730 Final Release 7300.3.8.109 2238024 27.02.2014 14:35

sapsplit.ocx c:\program files (x86)\sap\frontend\sapgui\ 730 Final Release 7300.3.8.426 157768 27.02.2014 14:36

sapthmcust.dll C:\Program Files (x86)\SAP\FrontEnd\SAPgui\ 730 Final Release 7300.3.8.1021 303688 27.02.2014 14:35

sapthmdrw.dll C:\Program Files (x86)\SAP\FrontEnd\SAPgui\ 730 Final Release 7300.3.8.107 76360 27.02.2014 14:35

SearchFolder.dll C:\Windows\system32\ 6.1.7600.16385 6.1.7601.17514 646144 20.11.2010 17:21

sechost.dll C:\Windows\SysWOW64\ 6.1.7600.16385 6.1.7600.16385 92160 14.07.2009 09:16

Secur32.dll C:\Windows\system32\ 6.1.7601.18443 6.1.7601.18443 22016 12.04.2014 10:12

SETUPAPI.dll C:\Windows\syswow64\ 6.1.7600.16385 6.1.7601.17514 1667584 20.11.2010 17:21

SHDOCVW.dll C:\Windows\system32\ 6.1.7601.18222 6.1.7601.18222 180224 26.07.2013 09:55

SHELL32.dll C:\Windows\syswow64\ 6.1.7601.17514 6.1.7601.18429 12874240 25.03.2014 10:09

SHLWAPI.dll C:\Windows\syswow64\ 6.1.7600.16385 6.1.7601.17514 350208 20.11.2010 17:21

slc.dll C:\Windows\system32\ 6.1.7600.16385 6.1.7600.16385 27136 14.07.2009 09:16

srvcli.dll C:\Windows\system32\ 6.1.7601.17514 6.1.7601.17514 90112 20.11.2010 17:21

SspiCli.dll C:\Windows\syswow64\ 6.1.7601.18443 6.1.7601.18443 96768 12.04.2014 10:10

StructuredQuery.dll C:\Windows\System32\ 7.00.7601.17514 7.0.7601.17514 363520 20.11.2010 17:21

TAPI32.dll C:\Windows\system32\ 6.1.7600.16385 6.1.7600.16385 192000 14.07.2009 09:16

thumbcache.dll C:\Windows\SysWOW64\ 6.1.7600.16385 6.1.7601.17514 82944 20.11.2010 17:21

TortoiseOverlays.dll C:\Program Files (x86)\Common Files\TortoiseOverlays\ 1.1.3.21564 1.1.3.21564 64792 13.06.2011 14:20

TortoiseStub32.dll C:\Program Files\TortoiseSVN\bin\ 1.7.10.23359 1.7.10.23359 40328 08.10.2012 23:43

TortoiseSVN32.dll C:\Program Files\TortoiseSVN\bin\ 1.7.10.23359 1.7.10.23359 435080 08.10.2012 23:43

urlmon.dll C:\Windows\syswow64\ 11.00.9600.17041 11.0.9600.17041 1143808 06.03.2014 13:36

USER32.dll C:\Windows\syswow64\ 6.1.7601.17514 6.1.7601.17514 833024 20.11.2010 17:08

USP10.dll C:\Windows\syswow64\ 1.0626.7601.18009 1.626.7601.18009 626688 22.11.2012 12:45

UxTheme.dll C:\Windows\system32\ 6.1.7600.16385 6.1.7600.16385 245760 14.07.2009 09:11

VERSION.dll C:\Windows\system32\ 6.1.7600.16385 6.1.7600.16385 21504 14.07.2009 09:16

wdmaud.drv C:\Windows\system32\ 6.1.7600.16385 6.1.7601.17514 172032 20.11.2010 17:16

wdttree.ocx c:\program files (x86)\sap\frontend\sapgui\ 730 Final Release 7300.3.8.373 983616 27.02.2014 14:37

WindowsCodecs.dll C:\Windows\system32\ 6.2.9200.16809 6.2.9200.16809 1230336 04.02.2014 10:04

WININET.dll C:\Windows\syswow64\ 11.00.9600.16428 11.0.9600.17041 1789440 06.03.2014 13:41

WINMM.dll C:\Windows\system32\ 6.1.7600.16385 6.1.7601.17514 194048 20.11.2010 17:21

WINNSI.DLL C:\Windows\system32\ 6.1.7600.16385 6.1.7600.16385 16896 14.07.2009 09:16

winrnr.dll C:\Windows\System32\ 6.1.7600.16385 6.1.7600.16385 20992 14.07.2009 09:16

WINSPOOL.DRV C:\Windows\system32\ 6.1.7600.16385 6.1.7601.17514 320000 20.11.2010 17:16

WINSTA.dll C:\Windows\System32\ 6.1.7601.17514 6.1.7601.17514 156672 20.11.2010 17:21

WINTRUST.dll C:\Windows\syswow64\ 6.1.7601.18205 6.1.7601.18205 175104 09.07.2013 12:52

wkscli.dll C:\Windows\system32\ 6.1.7601.17514 6.1.7601.17514 47104 20.11.2010 17:21

WLDAP32.dll C:\Windows\syswow64\ 6.1.7600.16385 6.1.7601.17514 269824 20.11.2010 17:21

WLIDNSP.DLL C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\ 7.250.4232.0 7.250.4232.0 145280 29.03.2011 00:31

WS2_32.dll C:\Windows\syswow64\ 6.1.7600.16385 6.1.7601.17514 206848 20.11.2010 17:21

wshbth.dll C:\Windows\system32\ 6.1.7601.17514 6.1.7601.17514 36352 20.11.2010 17:21

wship6.dll C:\Windows\System32\ 6.1.7600.16385 6.1.7600.16385 10752 14.07.2009 09:16

WSOCK32.dll C:\Windows\system32\ 6.1.7600.16385 6.1.7600.16385 15360 14.07.2009 09:16

xmllite.dll C:\Windows\system32\ 1.3.1001.0 1.3.1001.0 180224 16.06.2011 12:33

THE END.

[Sriram2009]

Hi Jun

1. On you laptop have you enable the firewall settings ?

2. if possible update the Windows update and then try again

BR

SS

[junwu]

Hi SS,

I only have the default windows firewall. i will check if it is blocking anything.

windows is up to date.

Best regards,

Jun

[Sriram2009]

Hi Jun

For testing just disable the firewall and then check the SAPGUI connection.

BR

SS

[Former Member]

Have you any antivirus software installed on your computer. If yes check it logs. Try to disable it and repeat test.

[junwu]

i have windows security essentials. disabled, no luck...

[Former Member]

Can you provide output of tasklist command after you have tried to start up sap gui?

[junwu]

Image Name

PID Session Name

Session#

Mem Usage

========================= ======== ================ =========== ============

System Idle Process	0 Services	0	24 K
System	4 Services	0	864 K
smss.exe	600 Services	0	1,196 K
csrss.exe	728 Services	0	6,160 K
csrss.exe	784 Console	1	45,372 K
wininit.exe	792 Services	0	4,784 K
winlogon.exe	840 Console	1	8,088 K
services.exe	888 Services	0	13,304 K
lsass.exe	896 Services	0	14,552 K
lsm.exe	904 Services	0	4,812 K
svchost.exe	1004 Services	0	11,732 K
ibmpmsvc.exe	644 Services	0	4,224 K
svchost.exe	636 Services	0	11,548 K
MsMpEng.exe	1060 Services	0	73,840 K
svchost.exe	1156 Services	0	23,072 K
svchost.exe	1188 Services	0	196,856 K
svchost.exe	1212 Services	0	28,924 K
svchost.exe	1236 Services	0	58,296 K
svchost.exe	1352 Services	0	7,812 K
svchost.exe	1464 Services	0	7,984 K
wlanext.exe	1672 Services	0	15,536 K
conhost.exe	1680 Services	0	2,984 K
spoolsv.exe	1756 Services	0	19,988 K
svchost.exe	1792 Services	0	8,504 K
svchost.exe	1840 Services	0	20,632 K
svchost.exe	1924 Services	0	40,084 K
TPHKSVC.exe	2016 Services	0	6,640 K
tphkload.exe	1492 Services	0	7,200 K
AcPrfMgrSvc.exe	1860 Services	0	9,924 K
AcSvc.exe	1100 Services	0	15,044 K
armsvc.exe	2092 Services	0	4,020 K
mDNSResponder.exe	2208 Services	0	6,344 K
remoting_host.exe	2248 Services	0	6,156 K
remoting_host.exe	2320 Services	0	15,296 K
cvpnd.exe	2408 Services	0	9,808 K
FNPLicensingService.exe	2520 Services	0	3,912 K
IAStorDataMgrSvc.exe	2632 Services	0	21,096 K
TPKNRSVC.exe	2968 Services	0	3,404 K
svchost.exe	2992 Services	0	3,832 K
svchost.exe	3032 Services	0	3,756 K
svchost.exe	2476 Services	0	6,120 K
TeamViewer_Service.exe	2880 Services	0	23,124 K
NisSrv.exe	3772 Services	0	2,184 K
taskhost.exe	3892 Console	1	20,572 K
taskeng.exe	1288 Console	1	6,508 K
dwm.exe	1084 Console	1	92,360 K
explorer.exe	1124 Console	1	108,068 K
TeamViewer.exe	2784 Console	1	34,664 K
TPOSDSVC.exe	2588 Console	1	9,156 K
shtctky.exe	1228 Console	1	7,708 K
GooglePinyinDaemon.exe	1852 Console	1	468 K
taskeng.exe	484 Console	1	7,836 K
GoogleCrashHandler.exe	2548 Services	0	528 K
GoogleCrashHandler64.exe	1376 Services	0	528 K
SynTPEnh.exe	4196 Console	1	1,432 K
TpShocks.exe	4208 Console	1	5,644 K
msseces.exe	4228 Console	1	15,328 K
hkcmd.exe	4260 Console	1	13,576 K
igfxpers.exe	4280 Console	1	10,732 K
TSVNCache.exe	4440 Console	1	9,424 K
TPONSCR.exe	4644 Console	1	8,172 K
TpScrex.exe	4664 Console	1	7,396 K
tv_w32.exe	4792 Console	1	6,052 K
tv_x64.exe	4800 Console	1	5,660 K
Ditto.exe	4892 Console	1	19,908 K
Lingoes.exe	4952 Console	1	36,564 K
SearchIndexer.exe	1948 Services	0	25,944 K
picpick.exe	4568 Console	1	28,412 K
svchost.exe	4660 Services	0	5,964 K
RCIMGDIR.exe	5020 Console	1	6,004 K
IAStorIcon.exe	3028 Console	1	23,652 K
ONENOTEM.EXE	4584 Console	1	2,612 K
SynTPHelper.exe	5892 Console	1	528 K
Everything.exe	5952 Console	1	51,196 K
rundll32.exe	6044 Console	1	4,064 K
vmware-tray.exe	5940 Console	1	5,728 K
rundll32.exe	4752 Console	1	15,676 K
acrotray.exe	5428 Console	1	5,308 K
SynTPLpr.exe	5404 Console	1	528 K
concentr.exe	5388 Console	1	10,744 K
redirector.exe	5520 Console	1	6,672 K
SvcGuiHlpr.exe	3144 Services	0	9,020 K
Receiver.exe	4904 Console	1	16,384 K
SCHTASK.EXE	4340 Console	1	6,780 K
GooglePinyinService.exe	4544 Console	1	528 K
PWMDBSVC.exe	2500 Services	0	7,200 K
igfxext.exe	5604 Console	1	6,872 K
SelfServicePlugin.exe	6136 Console	1	20,788 K
wfcrun32.exe	5416 Console	1	12,584 K
PrivacyIconClient.exe	6972 Console	1	30,328 K
LMS.exe	6356 Services	0	5,964 K
UNS.exe	6416 Services	0	12,156 K
MCPLaunch.exe	2284 Console	1	528 K
AppleMobileDeviceService.	6060 Services	0	9,908 K
iPodService.exe	6936 Services	0	7,928 K
iTunesHelper.exe	6272 Console	1	12,044 K
vpngui.exe	6872 Console	1	15,528 K
notepad++.exe	3924 Console	1	29,128 K
SapNetweaverDeveloperStud	1764 Console	1	4,668 K
javaw.exe	5608 Console	1	851,000 K
TOTALCMD64.EXE	4372 Console	1	23,948 K
TeamViewer_Desktop.exe	3688 Console	1	115,872 K
firefox.exe	8008 Console	1	544,284 K
audiodg.exe	7324 Services	0	16,648 K
cmd.exe	6864 Console	1	3,364 K
conhost.exe	6960 Console	1	10,308 K
WmiPrvSE.exe	5292 Services	0	7,144 K
saplogon.exe	3820 Console	1	57,612 K
taskeng.exe	7992 Services	0	5,356 K
tasklist.exe	4764 Console	1	6,004 K

[Former Member]

Check logs for Windows Defender and configure it if required. As a quick test turn off it and check sapgui startup process again.

[junwu]

windows defender is off from the very beginning.

[Former Member]

Check then why MsMpEng.exe process is active. Try to disable it and check again.

[junwu]

this one is for antivirus. disabling it make no difference.

[gammarayburst]

Hi Jun, you had pretty many processes running. The strange thing is that Java and Firefox (and svchost.exe) alone are using more than 1.5 GB of memory. This is very much, if not too much.

To reduce the impact of other software running, you could try starting into Windows "safe mode with networking" (click F8 during boot). See, if you can open the connection.

By the way, how are you connected to your SAP server? Via VPN?

[junwu]

Hi Michael,

i am running nwds(java), that needs a lot of memory.

I tried with two, one is public available provided by ides.consolut.eu

another is through vpn

Best regards,

Jun

[Former Member]

Hello again Jun,

Can you check C:\Users\<username>\AppData\Local\SAP\SAP GUI\Traces? Is there any log there that can be examined.

Can you try right clicking on saplogon.exe and selecting run as administrator.

I see a lot of svchost.exe sessions in your Task Manager Process Tab output. You aren't running a Virtual Desktop with VMware client are you. Just unusually to see that many. There some authorization issues with the SAP GUI 7.30 when running from virtual session.

Cheers,

Dan Mead