Write a conclusion at notification Q1 - Customer Complaint completion

[Former Member]

My user wanted to add a conclusion/Report writing at the completion of Customer complaint notification.

this conclusion will be the assesment based on investigation and corrective actions etc.

Can someone please advise how can we do it in Standard QM notification? is there any fuction that supports this requirement.

what are the good practices followed all over the world in this regard.

thx

M. Daar

[jogeswararao_kavala · Accepted solution]

Daar,

We have 3 ways for such requirements. See these numbered portions in the picture

1. GOS toolbar

Attach your Conclusion document in the form of a .doc, .xls, .pdf etc to GOS toolbar as an attachment/s.

2. Notification Long Text

Give your Concluding story in the Notification Long Text.

3. Additional Data Tab with DMS links (092 screen area)

Make your Conclusion report as a DMS Document (DIR) and assign in the Additional Data Tab.

(If no such tab is available, have it through configuration)

Jogeswara Rao K