How to edit the URL in the mail that is triggered from Solution Manager 7.1 ?

[Former Member]

Hi,

When we perform an action "To Be Approved" for an RFC (Request For Change) in Solution Manager, a mail will be triggered to the respective Change Manager. In that mail, a link will be there which will guide the Change Manager to the SAP Logon Pad.

The problem is, the link in that mail is not pointing towards the required system. It is taking the change manager to Development system instead of Production System.

Can you please help me, how to change this URL link in that e-mail that is being triggered when the action is performed. I just need to remove the Development system URL and paste the Production system URL.

Thanks in advance,

Bharath.

[VJain]

Hi Bharath,

Please check below Blog and KBA:

Incident Management and Change Request Management: E-Mail functionality

in SAP Solution Manager 7.1

http://scn.sap.com/docs/DOC-35291

1831361 - Solution Manager - Changing status in CRM_UI gives BSP error

Exception Class - CX_SY_DYN_CALL_PARAM_MISSING

Thanks

Vikram

[Former Member]

Thank you Vikram for your response.

I have gone through the link you have given me. It has a lot of information about e-mail options. But it doesn't have the info to solve my requirement. I have tried many possiible cases from where the link is getting populated, but unsuccessful in getting that.

But thanks for your reply on something related to e-mail customizing.

Bharath.