Message not updated in SAP Solution Manager

[Former Member]

Hello SAP Solution Experts,

My requirement is to be able to send an incident message to SAP and when they in turn reply, the message in SAP Solution Manager is updated with the reply of SAP. The message could be for example a SAP NOTE number or some guidelines as message text.

But currently, this is not the case since we are not receiving any updates in the SAP Solution Manager. We need to consult the Marketplace to have access to the message of SAP.

So basically, as per my understanding, I think SAP is unable to update our Solution Manager system.

I would be grateful if someone could shed some light on how to make the replies of SAP available directly in our SAP Solution Manager?

Are there any steps to follow to achieve this requirement?

I am using the text schema ZLFN as follows:

Another issue, when the message is created and saved, we get the following warning message.

Translation in English would be: “No information text is available for SAP”.

Thanks and Kind Regards,

Yovish.

[Former Member]

Dear Yovish,

Report 'AI_CRM_IM_UPDATE_FROM_SAP' is used to update incidents from SAP.

As alexander said, you can schedule the job 'REFRESH MESSAGE STATUS' using mentioned program on  periodically(1 Hr).

This batch would update your solution manager system's incidents.

You can also do the status mapping to update your solman systems incident status by SAP status.

Thanks,

Vikas.

[Former Member]

Dear Yovish,

could you check job status for REFRESH MESSAGE STATUS?

with best regards,

Alexander