Exception on selection import in BI-Portal 7.4 menu

[Former Member]

Dear experts,

we upgraded the D- and I-system of our BI-landscape to 7.4 and on the I-portal we have a problem.

The portal import function under System  Admin -> Transports -> Import is returning an exception screen referring to an exception-ID in the logfiles.

There I find this entry:

#2.#2014 05 22 09:23:13:129#+0200#Error#com.sap.portal.prt.connection#

#EP-PIN-PRT#tc~epbc~prtc~api#C0000A0151363CF400000000005D0056#33786750000000004#sap.com/com.sap.portal.pcd.admintools.im

port#com.sap.portal.prt.connection#J2EE_ADMIN#8601##D649F884E17111E3C59E000002038B7E#ef1964ebe18111e38c2e000002038b7e#ef

1964ebe18111e38c2e000002038b7e#0#Thread[HTTP Worker [@2127652238],5,Dedicated_Application_Thread]#Plain##

Exception ID:09:23_22/05/14_0011_33786750

[EXCEPTION]

com.sapportals.portal.prt.component.PortalComponentException: Error in service call of JSP Resource

Application name : com.sap.portal.pcd.admintools.import

Component : pcd:portal_content/administrator/super_admin/super_admin_role/com.sap.portal.system_administration/com.sap.p

ortal.system_admin_ws/com.sap.portal.transport/com.sap.portal.transport_packages/com.sap.portal.import

Component class : com.sapportals.portal.transport.ui.ImportComponent

User : J2EE_ADMIN

        at com.sap.portal.prt.core.PortalRequestManager.handlePortalComponentException(PortalRequestManager.java:786)

        at com.sap.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:318)

        at com.sap.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:380)

        at com.sap.portal.prt.component.AbstractComponentResponse.include(AbstractComponentResponse.java:88)

.....

        at com.sap.engine.services.httpserver.server.rcm.RequestProcessorThread.run(RequestProcessorThread.java:56)

        at com.sap.engine.core.thread.execution.Executable.run(Executable.java:122)

        at com.sap.engine.core.thread.execution.Executable.run(Executable.java:101)

        at com.sap.engine.core.thread.execution.CentralExecutor$SingleThread.run(CentralExecutor.java:328)

Caused by: com.sapportals.portal.prt.runtime.PortalRuntimeException: Error while running compiled JSP

        at PRT_jsp_WEB_2d_INF_jsp_preview_33786750_1399621676000_1400665927119._doContent(PRT_jsp_WEB_2d_INF_jsp_preview_33786750_1399621676000_1400665927119.java:1814)

        at PRT_jsp_WEB_2d_INF_jsp_preview_33786750_1399621676000_1400665927119.service(PRT_jsp_WEB_2d_INF_jsp_preview_33786750_1399621676000_1400665927119.java:33)

        at com.sap.portal.prt.core.RequestDispatcherFactory$PortalComponentRequestDispatcher$5.service(RequestDispatcherFactory.java:308)

        at com.sap.engine.services.servlets_jsp.server.deploy.impl.module.IRequestDispatcherImpl.dispatch(IRequestDispatcherImpl.java:292)

        at com.sap.portal.prt.core.RequestDispatcherFactory$PortalComponentRequestDispatcher.service(RequestDispatcherFactory.java:298)

        at com.sap.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:314)

        ... 67 more

Caused by: java.lang.ClassCastException: Cannot cast class com.sapportals.portal.transport.ui.ImportPreviewBean (loader

WCE_PRIVATE_CL_sap.com/com.sap.portal.pcd.admintools.import@com.sap.engine.boot.loader.ResourceMultiParentClassLoader@60

a233ca@alive) to class com.sapportals.portal.transport.ui.ImportPreviewBean (loader WCE_PRIVATE_CL_sap.com/com.sap.porta

l.pcd.admintools.import@com.sap.engine.boot.loader.ResourceMultiParentClassLoader@30008751@alive)

        at PRT_jsp_WEB_2d_INF_jsp_preview_33786750_1399621676000_1400665927119._doContent(PRT_jsp_WEB_2d_INF_jsp_preview

_33786750_1399621676000_1400665927119.java:72)

        ... 72 more

#

Can anybody suggest what causes this problem?

Best regards, Henning

[Former Member]

Additional information:
It is running on AIX 7.1.

SAP Release 7.40 SP 6

Database Oracle 11.2

[JPReyes]

There is a thread that talk about this particular issue, check

Regards, Juan

[Former Member]

Hi Juan,

thank you for your message.

This thread referres to SAP-note 1942399. According to that note the ENGINEAPI for 7.4.6 must be 1.

Our system has this version: 1000.7.40.6.2.20140402004600 which should be sufficient.

Best regards, Henning

[Sriram2009]

Hi Henning

Could you refer the SAP Note

1913323 - ClassNotFoundException caused by a getJSPResourceComponent

BR

SS

[Former Member]

Dear S. Sriram,

thank for this hint.

Since the portal is on 7.4 SP6 this note doesn't apply.

Best regards, Henning