cancel
Showing results for 
Search instead for 
Did you mean: 

Application Monitor mail to requester for shopping cart in error

kersra
Explorer
0 Kudos

Hello,

sometimes a mail is send back to the requester when a shopping cart is in status "Error in transfer" and it hangs in the application monitor.

Does someone know what the trigger is of this mails/alerts?

Thanks a lot

Ralph

Accepted Solutions (1)

Accepted Solutions (1)

laurent_burtaire
Active Contributor
0 Kudos

Hello Ralph,

check in BBPC_ACTIONMAP table, for object type "BUS2121", which event categories are maintained.

I think mail screen-shot you gave us is an alert. For this alert, you should have SRM_SHOPPING_CART subcategory of event.

Now, for class concerned, try to put a break-point with WF-BATCH user in good method...

Check also ALRTCATDEF transaction, if standard smarforms BBP_OUT_EXCEPTION was copied/modified or not and if BBP_ALERTING BAdI definition is implemented.

Regards.

Laurent.

kersra
Explorer
0 Kudos


Hello Laurent,

thanks for your helpful hint.

In table BBPC_ACTIONMAP the entry is not existing.

For BBP_OUT_EXCEPTION we have a copy, but not a modification and we use it in the BBP_OUTPUT_CHANGE_SF badi to call our own form for certain events.

Therefore I checked ALRTCATDEF and there is SRM_SHOPPING_CART not maintained with a mail text and with receipents.

Regards

Ralph

laurent_burtaire
Active Contributor
0 Kudos

Hello Ralph,

did specific smartform window for output exception correspond to mail body received by requester?

If yes, check wich event category and sub-category are triggered.

What about BBP_ALERTING BAdI?

Regards.

Laurent.

kersra
Explorer
0 Kudos

Hello Laurent,

no, the layout was designed by me and is triggered only for differend events then this event.

BAdi BBP_ALERTING has no own implementation, only the standard implementations are active.

Regards,

Ralph

laurent_burtaire
Active Contributor
0 Kudos

Hello,

i do not understand...

You made the mail body design but you do not know how this layout is triggered?

Regards.

Laurent.

kersra
Explorer
0 Kudos

Hello,

we implemented the logic of note 1265414, but there is this layout not part of it, so we don't understand what's the trigger for this message.

Regards,

Ralph

laurent_burtaire
Active Contributor
0 Kudos

Hi,

what are the entries for BUS2121 in BBPC_ACTIONMAP table?

Regards.

Laurent.

kersra
Explorer
0 Kudos

Hi,

here are the entries.

Regards,

Ralph

laurent_burtaire
Active Contributor
0 Kudos

Hello,

so try to debug methods from action classes assigned to object BUS2121.

Regards.

Laurent.

Answers (0)