Multiple Sales Order for a single complaint in QM Notifications

[Former Member]

Hi Folks,

We have a situation in a company i.e. migration from legacy system to SAP QM Notifications for customer complaints.

The business needs to accomidate "Multiple Sales order for single complaint".

Can someone suggest are there any customizing options "Assigned Objects" ?? or how can we achive this functionality.

Thanks,

[lakshmi_prasad7 · Accepted solution]

Dear Sandeep,

1) We don't have facility like One notification capture Multiple sales order, but you can do one thing day first you create one notification with reference sales and capture all sales orders in subject so that when ever you check Notification  you will get idea  This many sales order link with the notification.

2) Diffects also you can capture agaist sales order like enter manually in Text

I think this is help full for your business reqirement

[Former Member · Accepted solution]

Hi Prasad,

I see that there is an option called AssignedObjects in SPRO that can be utilized for implemening the functionality of multiple sales order for single complaint.

http://scn.sap.com/community/erp/operations-qm/blog/2012/03/13/use-of-assigned-object-functionality-...

Regards,

Sai